Manager, Benefit Programs

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

The Manager, Benefit Programs is responsible for the strategy, governance, delivery, and continuous improvement of the Rogers Benefits Programs. This role provides subject-matter expertise, oversees vendor performance, ensures plan compliance, and partners with leaders across the business to deliver a best‑in‑class employee experience.

This position combines program management, analytics, stakeholder engagement, and operational excellence to support both benefits operations and long-term program strategy.

What you'll do:
Program Management & Strategy
• Lead the design, evaluation, and ongoing management of employer-sponsored benefit plans, including health, dental, disability, insurance, and spending accounts.
• Recommend plan changes based on trends, benchmarking, utilization, employee needs, and cost management.
• Partner with Total Rewards leadership in long-term benefits strategy, workforce well-being initiatives, and plan modernization.

Vendor & Partner Management
• Manage relationships with carriers, TPAs, consultants, and benefit administration vendors to ensure strong performance and service delivery.
• Oversee SLAs, quarterly/annual business reviews, escalations, and continuous improvement.
• Support RFPs and contract renewals, including negotiation of fees, terms, and service commitments.

Compliance & Governance
• Ensure benefit programs comply with all relevant legislation and corporate policies
• Maintain plan governance documentation, audit processes, and accurate reporting.
• Support internal and external audits, plan renewals, and regulatory submissions.

Analytics & Reporting
• Analyze claims experience, plan performance, cost trends, and vendor reporting to identify risks and opportunities.
• Create executive dashboards and provide insights that inform plan design decisions.
• Monitor KPIs and financials related to benefit plan sustainability.

Operational Excellence & Process Improvement
• Lead process enhancement initiatives to improve efficiency, reduce errors, and enhance the employee experience.
• Collaborate with HR Operations, Payroll, and Technology teams to streamline workflows and optimize system integrations.
• Oversee the resolution of complex employee escalations and policy interpretation.

Stakeholder & Employee Engagement
• Act as a trusted advisor to HR Business Partners, leaders, and employees on benefit policy, escalations, and program interpretation.
• Develop and deliver clear, accessible employee communications, education campaigns, and training materials.
• Support annual enrollment, wellness events, and change management initiatives.

Project Leadership
• Lead cross-functional projects such as vendor transitions, new plan implementations, system upgrades, and well-being initiatives.
• Manage timelines, risk tracking, stakeholder updates, and successful delivery of project outcomes.

What you'll bring:
• Degree in Human Resources, Business Administration, Finance, or a related field is an asset.
• 5–8+ years of progressive experience in employee benefits, total rewards, insurance, or related fields.
• Strong knowledge of Canadian group insurance regulations, benefit plan design, and vendor management.
• Advanced analytical skills with proficiency in Excel, reporting tools, and data interpretation.
• Exceptional communication skills with the ability to convey complex information clearly.
• Experienced in leading projects, driving process improvement, and managing external partners.
• Strong problem-solving skills, with the ability to navigate ambiguity and create structure.

Key Competencies:
• Strategic thinking with strong business and financial acumen
• Relationship-building and vendor management
• Data-driven decision-making
• Project and change management
• Attention to detail and operational discipline
• Collaboration across HR, Finance, and other key business units
• Employee-centric mindset and focus on service excellence

What's in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support Growth & Development Opportunities:
• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest

Wellness Programs:
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership

Our commitment to the environment and diversity:
• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. ​

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 600, 500 4th Ave SW (056), Calgary, AB
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Human Resources & Benefits
Requisition ID: 332750
 

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Corporate