NOC Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
Rogers is seeking a NOC Specialist to join a dynamic, high-performing Network Operations team. In this role, you will lead incident management activities to ensure the Reliability & Assurance of Rogers Core Network Infrastructure. You will work collaboratively in a fast-paced, high-pressure environment to adhere to established Service Level agreements for both internal and external stakeholders.

Location: We are open to hire for our Calgary, Edmonton or Vancouver .

What you’ll do:

• Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, via incident and problem resolution.
• Monitor and function as an Incident Responder for Rogers Optical Transport, IP Core and switched packet core infrastructure 24/7 (The work shifts include days, nights, and weekends).
• Drive and manage Core-related incidents to resolution with focuses on impact mitigation and MTTR reduction.
• Provide support and function as a second level escalation on reported incidents.
• Coordinate escalations both internally and externally during outage and degraded events.
• Lead network incident management activities, ensuring restoration is in line with established service level agreements.
• Proactively improve and maintain Rogers’s network availability and reliability by analyzing and optimizing network performance.
• Initiate vendors and troubleshoot with carriers as required.
• Develop, document, and communicate Network Operations best practices & standards.
• Provide reports on status, fault management and utilization of the network.
• Work alongside network architects to assure standardization and reliability of core network environments.
• Provide pre-sales technical advisory and participate in new product launches, with a focus on Service Assurance.
• Promote and represent Rogers in a positive and professional manner.
• Various duties as required.

What you bring:

• Degree/diploma in a telecommunications and/or data communications field.
• Must be certified in CCNA or CCNP Routing & Switching. Service Provider specialty would be considered an asset.
• Minimum 2 years complimenting experience in Transport Network Engineering and/or Network Operations.
• Ability to do shift work including 24/7 (The work shifts include days, nights, and weekends, Stats).
• Intermediate knowledge of SONET, DWDM/CWDM transport technologies.
• Proficient knowledge of IP Transport, MPLS design and operations.
• Strong analytical and problem-solving skills.
• Dedicated to exceptional customer service and satisfaction to our internal and external customers.
• Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes.
• Must possess strong client relations skills and ability to provide strong support via telephone/ email.
• Function as escalation support for Network Analyst Is and mentor their technical development.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Technology & Information Technology
Requisition ID: 323818

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology