Sr Manager, Customer Mapping

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

This role with manage the execution of the Base & Retention offer strategies for the Residential business including delivering performance insights and recommendations using the IBRO framework, and will be a key influencer to deliver and operate an automated mapping solution that drives revenue and churn performance. 

The ideal candidate has experience with channel management, data management, pricing and project management. This candicate also has a proven track record executing with excellence as well as strong analytical skills and abolity to interpret date and generate insight and action. 

What you'll do:

• Support our Base and Retention offer strategy and framework, including segment definitions, offer mapping logic and execution on front-end channel applications.
• Maximize channel engagement and revenue potential of the Base and Retention programs.
• Develop insights and recommendations to share with business stakeholders who own strategy.
• Play an active role in monthly revenue forecasting by providing assumptions based on trends and expected shifts.
• Lead the implementation and operation of automated capabilities to improve relevancy and timeliness of offer mapping.
• Identify risks or gaps in mapping strategies to look at potential initiatives with a revenue lens.
• Coach and mentor direct reportsto acheive results and grow your team. 

What you bring: 

• Demonstrated ability to work effectively with cross functional partners through collaboration and open communication.
• Supoeriate stragic thinking and negotiation skills combined with the ability to effectivey sythesize and simplify complex situations.
• Excellent verbal and written communication skills and leadership skills are a must.
• Highly organized, detail-oriented and able to multi0task with tight timelines.
• Strong leadership skills to build relationships among team members and drive results.
• Self-starter and comforable influencing cross-functional teams.
• Passiona about driving results and proactively searching new opportunities.
• Knowledge of SAS as well as advanced/expert MS Excel and PowerPoint skills required.
• Bachelors degree in business, marketing or equivalent or 5-8 years of progressive experience.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. ​

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Marketing & Marketing Research / Analysis
Requisition ID: 329846
 

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Corporate