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Sr Program Manager


Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:


Rogers is currently looking for a Senior Program Manager, as part of the IT Team.  The primary focus of this position is to successfully manage the planning and execution of a wide range of IT Programs and Projects related to Service Management, Cloud, Lifecycle Management and other technical and business strategies within a team responsible for public and private cloud, Operational Support Systems and Service Management.   


What you will be doing: 

  •  Manage the Implementation Planning, Execution and Closure of Technology Programs/Projects dealing with the introduction of new services, lifecycle changes of existing services, new platforms, capacity augmentations, software & hardware upgrades, optimization, and redundancy enhancements. 
  • Based on the Technology Program requirements, identify & govern overall scope, deliverables, and interdependencies to deliver on the Program objectives and kpis. 
  • Define Program governance, build appropriate materials and lead sessions with various levels of leadership and drive conclusions and results related to progress, blockers, project financials, issues, risks, and containment plans.   
  • Collaborate with Vendors, establish integrated plans and ensure all deliverables are on time. 
  • Perform quality progress reporting for programs ensuring quality is incorporated into all project deliverables, including the final solution. 
  • Create and manage program communication plans to ensure all stakeholders and project resources are aligned to program level goals and objectives. 
  • Build relationships with stakeholders, collaborate on the plans and deliverables while managing expectations. 
  • Lead and mentor Project Managers to achieve overall Business objectives and targets. 
  • Identify obstacles and conflicts and ensure the project team produces workable solutions, escalating issues as appropriate to keep the Program schedules on track. 
  • Manage relationships with third party system integrators and vendors assisting with delivery and support for Rogers Technology/Engineering systems and associated services.  
  • Adhere to the Rogers delivery methodology and practices.  
  • Conduct Lessons Learned continuously through the program and incorporate learnings to improve delivery effectiveness. 
  • Establish Program/Project plans and schedules in compliance with Rogers Technology/Engineering specifications and collaborate with Procurement to oversee the tendering and awarding of system integrator/ vendor statements of work as required.  
  • Govern all activities related to Roger’s acceptance of deliverables.   



What you have:               

  •  Post-Secondary degree in Engineering, Computer Science, or other related technical discipline. 
  • 8+ years of experience managing large/complex technical projects preferably in the Telecommunications industry.  
  • Possess strong negotiation, influencing, relationship management, communication, and Business writing skills. 
  • PMP Certified professional that is well versed in Project Management methodologies & concepts and having a minimum of 3 years of experience in a Program Management capacity. 
  • In-depth knowledge and experience in Service Management and working with ServiceNow.  
  • Ability to develop, track and monitor the execution of large complex Programs/Projects simultaneously in a fluid fast paced environment. Knowledge of Agile Project Management practices is an added asset. 
  • Proven experience managing vendor partners, third party solution implementations and contractor resourcing and maintaining program momentum in a dynamic environment.  
  • Strategic thinker who can make decisions and plan, develop, and implement innovative solutions even with limited information. 
  • A highly motivated, collaborative individual with strong leadership, organizational, multitasking, troubleshooting and conflict resolution skills. 
  • Advanced skills in MS Office suite, PowerPoint, SharePoint, BI tools and proficient in the use of Project Management tools such as ServiceNow PPM, MS Project & Jira. 

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 311538
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  


Successful candidates will be required to complete a background check as part of the hiring process. 
Posting Notes:  Technology 





Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Cloud, Program Manager, Project Manager, Computer Science, Developer, Technology, Management

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