Sr. Cloud Ops Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
Rogers has an exciting opportunity if you are passionate about technology.  Be a part of a dynamic team responsible for driving forward our portfolio while championing Public Cloud and DevOps collaboration across the organization.  Aside from your technical skills, you’re a leader that’s passionate about SRE / DevOps, enjoy coaching others and spreading the culture.  As a Sr. Cloud Operations Specialist, you will mentor other team members and collaborate with cross-functional teams across IT to plan for and maintain a cost effective, high performing, highly available and scalable cloud infrastructure. This is a unique opportunity to work with leading-edge technologies in a fast-paced environment within a large organization.

Location: We are open to hire for our Calgary or Greater Toronto Area Location 

What you'll do:

• Provide mentorship, guidance and leadership to the team and other team members.
• System and application management in production and non-production environments.
• 24/7/365 rotational on-call escalation support to ensure delivery of first-class service and support to customers.
• Establish best practice standards for a cloud adoption & automation framework.
• Full stack monitoring, alerting and troubleshooting including network, storage, OS, compute, services & applications.
• Incident management including root cause analysis and remediation.
• Security and compliance management with centralized logging, threat analysis and remediation.
• Proactive system analysis, tuning and optimization.
• Support Architects in the development of the architectural direction and governing policies.
• Establishing necessary testing requirements to evaluate proposed designs and validate technology platforms

What you bring:

• Passion for emerging technologies and love keeping up with the latest technology trends.
• Customer centric, and realize the value of providing excellent customer service.
• Proven leadership skills and the ability to motivate teams. Exceptional abilities at mentoring and engaging others, empowering teams and inspiring them to excellence
• Strong written and verbal communications skills and the ability to communicate with all levels of users/management
• Strong organization skills, interpersonal skills and excellent attention to details
• Strong understanding of Agile methodologies & Scrum framework
• Ability to understand and apply new technologies with a strong desire to learn and improve
• Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
• Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
• Thorough understanding of Internet architectures;
• 5+ years’ System Administration / DevOps experience in a large-scale, multi-OS (Linux/Windows) high-availability environment required with knowledge of infrastructure automation, infrastructure as code, security governance & compliance, patch, cost and performance management
• 5+ years’ experience with configuration management tools (Ansible, Chef, Terraform, Saltstack or Puppet) and continuous integration tools (Jenkins, Bamboo, CircleCI, Capistrano)
• 3+ years’ experience working with programming and scripting languages such as (Bash, Python, Go, PHP, Perl)
• 3+ years’ experience with cloud computing and application platforms, AWS, GCP
• 2+ years’ experience working with databases, including installation, configuration, monitoring, backups and tuning (MySQL, Cassandra)
• Experience with containerization & orchestration: AKS, EKS, Docker, Kubernetes,
• Experience setting up and regularly using monitoring, trending and logging tools (Graphite/Grafana, Zabbix, CollectD, StatsD, Sensu, Nagios, ELK, Librato, Graylog, Cloudwatch, Azure OMS, Newrelic, Dynatrace)
• Experience with revision control systems and usage for managing systems configuration; SVN, Git, etc.
• Experience with managing, operating and monitoring backup systems
• Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS, key-based SSH; DNS; familiar with basic networking concepts: switching, routing, OSI network layers, firewalls, load-balancing at various layers, SMTP, HTTP, SSL, SSH, LDAP
• A solid understanding of a UNIX-based operating system; understand paging and swapping, inter-process communication, devices and what device drivers do, file system concepts (LVM, clustering, logical partitions) as well as familiarity with Windows-based operating systems; IIS configuration, services, authentication, policies. RDP.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive salary & annual bonus 

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
 
We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
 
Posting Type: Internal and External Candidates Considered
Hiring Manager: Cyrus Choksi
Recruiter: Harleen Kaur
Salary Grade: 6
Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Bargaining Unit/Union: NON
Posting Category/Function: Technology & Information Technology
Referral Bonus Amount: $$0,00
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.