Technical Delivery Lead

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for :

We are seeking a highly skilled and quality-oriented Technical Delivery Lead to oversee testing and quality assurance activities across our BSS Residential programs. This role demands a strategic thinker with hands-on experience in automation, test case governance, defect management, and program-level testing oversight. You will play a pivotal role in driving continuous improvement and ensuring delivery excellence on a national stage.

What You Will Do

Functional/Domain Testing Oversight

• Define process and evolve the automation roadmap into the entire SDLC lifecycle to deliver quality.
• Conduct retrospective analysis of previous releases to extract actionable learnings.
• Track and report AST performance metrics, highlighting improvements pre- and post-implementation.
• Achieve core principles of QA with Lower cost, faster time to market and improved quality through shift left strategies.

Test Case (TC) Review & Optimization

• Identify and address gaps in test steps to improve coverage and reliability.
• Ensure robust pre-requisite tracking for test execution readiness.
• Detect and eliminate duplicate test cases within release cycles to streamline testing efforts.
• Use Automation wherever possible to increase velocity and repeatability.

Defect Review & Quality Assurance

• Lead post release triage for ERM releases, focusing on:
• Work to reduce defect turn around times
• Increase defect assignment accuracy
• Reducing NFR defects
• Continuous Improvement & Waste Elimination
• Champion initiatives to eliminate waste across testing and delivery processes.
• Promote lean practices and drive efficiency in test planning and execution.
• Promote adherence and identify paths to alignment of KPI and SLA.

End-to-End Program Testing Oversight

• Provide governance and strategic oversight for end-to-end testing across BSS Residential programs.
• Collaborate with cross-functional teams to ensure alignment on quality standards and delivery timelines.

What You Bring:

• Proven experience in technical delivery, QA leadership, or program testing roles.
• Strong understanding of BSS systems and ERM release cycles.
• Expertise in test automation, defect management, and test case optimization.
• Excellent analytical, communication, and stakeholder management skills.
• Experience in Telecommunication Quality Assurance.

What’s In It for You

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Technology & Information Technology
Requisition ID: 329764

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology