Technical Training Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is seeking a Technical Specialist to join the National Operational Execution & Wireless Support Team. Reporting to the Senior Manager of Operational Standards, this pivotal role will be responsible for developing and maintaining technical documentation related to equipment configurations and operational procedures. The Technical Specialist will also provide training and guidance based on these materials to both internal and external teams supporting Rogers Field Operations.

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:•    Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts:
  • Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path:
    • Self-driven career development program 
  • Rogers First:
    • priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups, including groups representing People of Colour, 2SLGBTQIA+, and Indigenous Peoples.

What you’ll do:

• Collaborate in a team environment to develop network operational standards.
• Perform technical writing of documentation related to equipment configurations and operational procedures. 
• Deliver training to support document rollout to ensure effective adoption and understanding across teams.
• Work with equipment engineering teams and vendors to lab test and build configuration guides for new network equipment.
• Liaison with Ericsson support teams to identify issues with production environment devices and apply changes to these configuration guides to address where required.
• Participate the preventive maintenance workgroup and manage wireless preventive maintance routines  
• Providing training to Rogers internal teams on network equipment.
• Provide technical information on equipment configurations in the existing production environment to internal stakeholders.
• Supporting external installation contractor’s implementation of configuration guides.
• Administer and maintain SharePoint technical document libraries.
• Participate in Microsoft Teams ensuring consistent updates with newly released policies and standards.
• The scope of the role may expand or adapt to meet future demands.

What you bring:

• Minimum 5 years of technical wireless telecommunications field experience.
• Diploma in electronics technology or equivalent work experience.
• Expert level technical writing skills.  
• Self-starter and ability to work with minimal supervision.
• Proven ability to work in a fast-paced environment with shifting priorities.
• Excellent presentation, interpersonal and communication skills.
• Certifications or demonstrated aptitude in delivering technical content to adult learners.
• Proven problem solving, analytical and troubleshooting skills.
• Ability to travel and work at various sites as required.
• Detail oriented with an aptitude for innovation and exploration.
• Strong organizational and time management skills.
• Process development and documentation skills essential.
• Strong understanding of Rogers wireless equipment configurations and policies.
• Commitment to quality, performance, and teamwork.
   
   
   

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract  
Posting Category/Function: Technology & Information Technology
Requisition ID: 325068

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology