Manager Operations Support - Supply Chain Operations



As Manager Operations Support – Supply Chain Operations, you will report to the Director, Distribution – Supply Chain Operations, and be responsible for managing people, processes and technology supporting our Network Distribution Operations. Collaborating with three Managers, Distribution Operations and Business Unit Supply Chain teams to align forecasts, supply plans and other critical business requirements.


Responsible for continuous improvement and ensuring that operations are flowing safely, efficiently, and effectively are key objectives. Ensuring that IT systems are operating as expected and fully tested supporting the ERP upgrade is an important aspect of the role.


You will also be responsible for maintaining and enhancing operational dashboards that measure volume, service, and productivity. Championing transformation change management, and effectively managing relationships with senior leaders and peers is another key aspect of the role. Other responsibilities and opportunities include working with cross functional leadership to develop short- and long-term strategies, as well as participating in discussions on innovations and operational optimization opportunities.



  • Maintain complex relationships, requiring the development of relationships while adhering to our policies and practices.

  • Identify, plan and lead the execution of optimization initiatives in collaboration with key stakeholders, suppliers and senior management.

  • Support the National Fulfillment Operation Strategy

  • Ensure adherence to SLAs in alignment with the overall business plan

  • Develop and track operational and quality SLAs to improve the performance of the team

  • Compare operational and quality parameters to external benchmarks, to continuously improve performance across the Rogers Distribution Network

  • Ensure adherence to budgets and costs

  • Drive cost reductions and productivity improvements across the Distribution operation

  • Provide thought leadership on Distribution Management

  • Champion of Health, Safety and Wellbeing for Employees and Visitors

  • Drive and support selection and implementation of an ERP upgrade to improve customer experience and reduce operational costs

  • Serve as the point of contact for technical, process, tactical and operational considerations related to the operations

  • Champion transformational change management, collaborating with and influencing key business partners

  • Cultivate and effectively manage relationships with senior leaders and peers, and coach and manage the professional development of direct reports



  • Bachelor’s degree in Supply Chain or a related field

  • Professional Certification in Supply Chain / Logistics / Transportation preferred (e.g., P. Log., CITT)

  • 5 years of Supply Chain experience, with demonstrated expertise in Distribution and Warehouse Management roles, 3PL experience or related field

  • Demonstrated ability to apply process excellence methodology and tools e.g., Lean, Six Sigma / Kaizen

  • Experience with the implementation and use of leading Warehouse Management Systems. Knowledge of ERP systems such as Oracle preferred

  • Working knowledge of Accounting and Finance, as it relates to Supply Chain Operations

  • Strategic mindset, with honed analytical and problem-solving capabilities

  • Excellent verbal and written communication skills, presentation skills, and executive presence

  • Effective interpersonal skills, and ability to influence and manage change

  • Be an advocate for a customer focused culture, and showcase the value of the Supply Chain organization as a valued business partner 


As part of the recruitment process, the selected candidate will be asked to provide employment references and successfully complete a background check, which includes credit and criminal checks.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 7810 Keele Street (906), Concord, ON
Travel Requirements: Up to 10%
Posting Category/Function: Supply Chain / Logistics & Logistics Management
Requisition ID: 279130


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Concord, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Logistics, Supply Chain, Supply Chain Manager, Six Sigma, Lean Six Sigma, Operations, Management