NHC Account Specialist

Our dedicated specialists are proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. 

We are growing our Field Sales team and are looking for team members that are customer focussed and committed to delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. 

What's in It for you:  

We're all about investing in our team members, offering fantastic benefits and perks, such as: 

• Uncapped Earning Potential: Receive a competitive base pay, commissions, and a vehicle allowance - top performers rake in six figures!

• Welcome Bonus: Kickstart with a $3,000 welcome bonus in your first month. 

• Wealth Accumulation: Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options 

• Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers & Fido products and services 

• Health: Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits 

• Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic. 

• Stay Fit: No-cost fitness membership with access to virtual classes  

• Giving Back: Rogers Gives Together is our company’s employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play 

• Learn and Grow: We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration.  

• Commitment to Diversity: We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women.   

What you’ll be doing:

• Act as single point of contact for builders and consumers for sales and service inquiries

• Prospect niche/local builders where there is an unestablished relationship with where Rogers doesn't have an established relationship already Develop a professional brand based on credibility, service and accountability with both builders and consumers

• Build rapport and trust with new construction builders and home buyers in your territory

• Maintain consistent on-site presence at Builder sales offices to deepen relationships and grow your network

• Seek and develop co-branding opportunities that yield mutual benefit for Rogers and builders

• Speak persuasively on the competitive advantage of Rogers current marketing offers vs competitors

• Provide insight to builders into upcoming evolution of connected home technology landscape

• Navigate new construction process and proactively overcome potential internal challenges and roadblocks on behalf of the builder

• Establish relationships by attending key industry and community events

• Work closely with Consumer Major Accounts Account Executives to ensure seamless transition of New Home Construction accounts from construction phase to move-in phase

• Maintain NHC Industry knowledge and info on competitive landscape for fluid and agile collaboration with Rogers Marketing team on developing take-to-market new offers quickly

• Manage both tactical and strategic perspectives on market conditions and health of territory relationships

• Continual updating and tracking of occupancy data in order to maintain accurate penetration reporting

• Be the first point of contact for technical issues and questions from builders and consumers

• Maintain technical expertise to respond to Builder inquiries on installation equipment and protocol

• Engage and collaborate with Rogers Tech Support to resolve customer and builder technical problems

What we are looking for: 

• Experience in a B2B/B2C sales and/or Account Management position preferred

• Proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions

• Ability to thrive in a sales environment by exceeding targets

• Excellent interpersonal, written and oral communication skills

• Post secondary education (Diploma/Degree)

• Ability to work in a fast-paced environment, under pressure and tight deadlines

• Knowledge of the residential construction industry is an asset

• Strong time management and organizational skills

• Proven ability to interpret and create reports to identify opportunities for improvement

• Valid Drivers licence and ability to travel

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Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 857 York Mills Road (857), North York, ON
Travel Requirements: Up to 75%
Posting Category/Function: Sales & New Business Development
Requisition ID: 300105

#LI-RO1

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes:  Customer Experience