Fan Services Representative - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Are you interested in joining the Toronto Blue Jays Fan Services Team? This is your chance.

The Toronto Blue Jays are looking for a motivated, service-orientated individual who is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. Please note this is a part-time role tied to the Blue Jays season.

OVERVIEW

Reporting to the Fan Services Supervisor, Fan Services Representatives will support fans in-person or by phone/email in shaping their experience at all Toronto Blue Jays home games and Rogers Centre concerts/events with any stadium or event-related inquiries or concerns they may have.

As a Fan Services Representative, you will be committed to creating authentic, memorable experiences for thousands of fans by assisting them in shaping their experience based on their individual needs and wants. You will actively demonstrate our WE CARE values throughout all interactions with fans and your peers.

This role may be for you if:

• You are an energetic, self-starter
• You enjoy helping others while providing exceptional & personable customer-service
• You enjoy problem-solving
• You are hands-on and unafraid of taking on new challenges
• You thrive in fast paced high-volume working environments
• You love the Toronto Blue Jays!

RESPONSIBILITIES

• Provide exceptional service based on our Fan Service principles to consistently go above and beyond to exceed fan expectations
• Answering fan inquiries and questions in a friendly, professional manner in person, by phone, email or mail that are stadium game/event related
• Take ownership to determine appropriate action to resolve in game/event issues promptly and effectively to a satisfactory outcome
• Proven ability to handle and diffuse difficult situations
• Creating an inclusive environment in the ballpark for all
• Action in game issues to appropriate department to action
• Responsible for in-take, entering and releasing lost and found items
• Responsible for in-take, monitoring, and release of checked items
• Responsible for ensuring fan services booth and subsequent inclusive spaces are stocked and appropriately cared for
• Logging, tracking fan feedback during and post event to assist in improving the overall fan experience via CRM
• Maintain strong cooperative working and supportive relationships with all game/event teams and inter-department
• Participate in on-going department projects as assigned
• Various game/event day or office duties as assigned

QUALIFICATIONS

Fan Services Representatives must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.

• A commitment to service excellence and fan satisfaction
• Exceptional problem-solving skills
• Superior written and verbal communication skills
• Excellent relationship building and people skills
• Ability to multi-task in fast paced working environment
• Ability to prioritize effectively
• Proficiency with Microsoft Office programs, experience with Salesforce or other CRM platforms preferred
• Available to commit to working 81 Toronto Blue Jays home games and all additional concerts hosted at the Rogers Centre
• Ability and willingness to work evenings, weekends and holidays as required
• Previous work with professional or local sports organization an asset
• Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset
• Bilingualism considered an asset
• Familiarity with the City of Toronto and local transit systems considered an asset

WHAT WE OFFER TO YOU

• Commitment to our team - we want you to succeed!
• Ongoing, hands-on training to help you develop your skills
• Excellent employee discount to use towards Jays gear
• A unique employment experience working for the only MLB team in Canada

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Part time

Shift: Variable

Length of Contract: No Selection

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Baseball Operations

Requisition ID: 280246

Posting Notes:  Rogers Sports & Media