Customer Service Consultant

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.  
 
If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.  
 
Think you’re up for the challenge and the fun? If so, consider the following opportunity:

We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what's next? If so, you should consider a career with us today!

Responsibilities:

·        Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs

·        Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets

·        Complete accurate transactions in a timely manner

·        Incorporate feedback on a regular basis, to improve your personal and professional development

·        Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)

·        Embrace change in a fast-paced, performance driven team environment

Minimum Qualifications:

·        Completed high school diploma or higher

·        Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand

·        Excellent active listening and communication skills

·        Customer Champion: passionate about providing world class customer service and sales solutions

·        Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment

·        Strong computer skills (windows and internet navigation) and comfort working with wireless devices

·        Punctual and committed to work schedules

Preferred Qualifications:

·        Experience in a telecommunications role

·        Post-secondary diploma/degree an asset

Great Work, Greater Rewards:

·        Competitive base salary 

·        Comprehensive benefits program

·        50% Rogers Employee Discount

·        Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan)

·        Career pathing & organic growth opportunities to build a career

Schedule: Full time
Shift: Weekend
Length of Contract: No Selection
Work Location: 16 Cable Road, Fenelon Falls, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 285011
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Customer Experience