Customer Service Representative

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Date: Feb 1, 2019

Location: Hamilton, ON, CA, L9A 3S6

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

**Position Location is at Source Cable, 1090 Upper Wellington St. Hamilton, ON L9A 3S6**

 

Customer Service Consultant, you will be responsible to analyze the needs of new and existing Roger’s customers, and offering a customized solution while maximizing revenue. Are you someone who is enthusiastic, hardworking and driven? Are you a motivated individual looking to accelerate your career in a fast-paced, performance and sales driven environment with high earning potential? Would you love to be an ambassador for Rogers in delivering what’s next? If so, you should consider a career as an Inside Sales Consultant with us today!

 

Responsibilities:

 

  • Receive inbound sales calls, actively listen to customers, uncover/analyze their needs, and offer customized solutions
  • Using effective relationship building skills and probing abilities to successfully close sales
  • Build rapport with both new and existing customers
  • Ask open-ended/probing questions to identify customers’ needs
  • Able to meet or exceed sales targets
  • Create a need by educating customers on product & services, and maximizing sales potential
  • Take accountability, and the appropriate action, to efficiently and effectively resolve customer issues as if they were your own
  • Provide world-class customer service during every customer interaction
  • Have an entrepreneurial spirit, and the desire to sell and be in control of your own income

 

Minimum Qualifications:

 

  • A minimum of 1 year experience in a sales driven environment
  • Prior call centre experience a plus, but not required
  • Must be comfortable/experience working in an environment with aggressive & attainable sales targets
  • Available to work a flexible schedule (days, evenings, and weekends to meet the needs of the business)
  • Excellent communication skills and strong listening skills
  • Demonstrated ability to positively influence others, and be Product Experts
  • Ability to multi-task (navigating between multiple screens, while effectively carrying a conversation)
  • Ability to problem solve in a time pressure environment
  • Must be computer literate (strong keyboard & internet navigation skills, basic math skills, etc.)
  • Must be able to adapt/adjust to a fast-paced environment, with a constant change in products & services
  • Highly-motivated by income, career growth, and the drive to be successful
  • Be empowered to maximize earning potential
Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: 1090 Upper Wellington Street (47), Hamilton, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 130440
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] 

 

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