Switch Technician

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


This position is located and to service the region of Kanata, Ontario.

The incumbent is responsible for the maintenance, commissioning, and preventative routines of Switches/Transport facilities in the Rogers Wireless network to achieve optimum service levels. This includes the following systems: Ericsson Media Gateway’s, BSC’s, MSC’s, Cisco Data Platforms, Comverse Voicemail, Data Servers, & Switches, Testing of Fibre (Gige, 10Gige, 100Gige), & DS0 to OC192.  DC power systems, Batteries, Generators, HVAC cooling systems.

What you will be doing:

  • Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
  • Track and complete trouble tickets, participate in incident reports, and work order as-builts
  • Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
  • Effectively interface with NOC, Field Operations, Technical Support teams, and Engineering groups to resolve network faults
  • Provide the highest quality customer service possible
  • Plan and perform preventive maintenance routines to ensure network standards of performance are met
  • Plan and implement work orders associated with GSM, UMTS, LTE, & 5G transport while respecting customer service and live network facilities
  • Maintain inventory of equipment and parts to perform regular Facility and lab duties, equipment, tools, laptop etc
  • Participate in activities associated with network optimization and build activities
  • Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
  • Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management and incident reports
  • Shift work/overtime and 24 hour on-call support is required on a regular rotational basis


What you will bring:

  • Previous technical telecommunications experience supporting network elements
  • Transmission experience would be beneficial e.g. DS0 to DS3 level
  • Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
  • Travel is required 100% of the time within your own area
  • Demonstrated investigative, problem solving, analysis and troubleshooting skills
  • Must possess a valid Ontario driver’s license and have a good driving record
  • Ability to work with minimal supervision
  • Proven ability to work in a fast-paced environment with shifting priorities
  • Strong time and priority management
  • Strong interpersonal and communication skills
  • Strong individual contributor and team player
  • Diploma/Certificate in Electronics from a technical institute or equivalent work experience


Schedule: Full time

Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 306 Legget Dr. (063), Kanata, ON 
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 265190
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Digital & Technology 





Kanata, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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