Kitchener Post Sales Support Group

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Date: Dec 6, 2018

Location: Kitchener, ON, CA, N2H 6R3

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

ROGERS is recruiting for Customer Service Consultants. In this role you will provide world class customer service when handling incoming calls from store agents and customers; listen to customers, analyze their needs and offer adapted solutions; promote Rogers products and services. If you are analytical, detail oriented, and enjoy solving problems both imaginatively and resourcefully; you should consider a career with us today!

Responsibilities:

  • Passionately connect and build rapport with a variety of customers and their changing needs;
  • Right size our customers based on their individual needs and promote appropriate products and services as necessary;
  • Complete accurate transactions with a sense of urgency and an eye for detail;
  • Take appropriate action to efficiently resolve issues;
  • Take accountability to solve issues from beginning to end;
  • Receive and incorporate feedback to improve personal and business performance;
  • “Commit to being there” for our customers and share our dedication in striving to deliver world class customer service and first call resolution!

Qualifications:

  • Completed high school diploma or higher;
  • Bilingual (English and French) is considered an asset
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand;
  • Must be punctual and committed to work schedules;
  • Possess superior multitasking abilities;
  • Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;
  • Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;
  • Ability to find customer answers quickly and accurately while using multiple resources;
  • Must be comfortable working in a highly structured, measurable target driven environment.

You should join us because:

  • We are a Canadian owned and operated company innovative, progressive and ahead of the curve!
  • We offer you a Full Time permanent position;
  • You will receive fully paid training (mandatory full time attendance during the session);
  • You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program;
  • Up to a 50% discount on many products and services after 6 months of service;
  • We offer a lunch room, an internet cafe and Free parking;
  • We believe in developing our employees
  • you will have access to a rewarding career with growth opportunities!

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 40 Weber Street East (065), Kitchener, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 143950
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Kitchener || [[mfield2]] ||

 

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