Sales Coordinator SWO

Date: Aug 1, 2019

Location: Kitchener, ON, CA, N2G 4A8

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


  • Motivate and provide strong leadership to Sales Support staff through performance management techniques such as quality evaluations, individual development plans and ongoing coaching, guidance, and monitoring of Sales Support Representatives productivity
  • Create a Support Staff to ensure that we have proper schedules in place to support the work load during MDU Field Sales hours of operation
  • Develop a team culture of high engagement, inspiring team members to continuously improve, developing top talent and fostering a positive environment for all employees
  • Demonstrate ability to successfully drive improvement to Key Performance Indicators through a deep understanding of coaching techniques
  • Able to effectively address performance gaps using structured performance management processes while maintaining connection to employee development needs
  • Gather and analyze multiple data points and observation to identify trends for improvement for the team and the individual team members.
  • Collaborate with cross functional teams which include, 3rd Party Vendors, PSSG, Marketing, Ignite, Compensation and Compliance, to drive solutions into the business
  • Work collaboratively with Regional Sales Managers to address process gaps and barriers to sales performance
  • Liaise with colleagues and other departments to support open communication and exchange of information. Create an environment for two way coaching and feedback for people development
  • Resolve sales & customer service issues through effective and efficient decision-making
  • Lead and/or participate in department initiatives that drive department’s key business indicators and employee engagement.
  • Provide support and feedback to sales team through managing escalation requests, assisting with customer impacting questions and promotion/campaign clarification and eligibility, queries and requests coming in through the Escalation Mailbox within agreed SLA.
  • Act as a change leader for organization, supporting staff during times of transition to ensure strong buy in
  • Ensure adherence to all training and certification requirements for all team members
  • Create and Manage Policy and Procedure Documents for best practices and ensure constant evolution of the team


  • Minimum 5 but less than 10 years of Experience in leadership and/or performance coaching in a Sales Support environment with direct reports.
  • Post-secondary education or Relevant Experience
  • Proficient in Oasys, Maestro, ICM, SGI, V21 Applications
  • Proficient in Oracle, Microsoft Word, Excel and PowerPoint applications
  • Strong presentation, facilitation and coaching skills with the ability to deliver face to face product, soft skills and systems coaching
  • Analytical skills, investigative strengths and planning skill with an excellent attention to detail and follow up skills
  • Strong interpersonal, verbal and written communication skills with attention to time management
  • Highly creative, self-motivated, organized and able to work independently and in a team setting
  • Flexibility to work various shifts including evenings and weekends
  • Proven ability to prepare and deliver professional documents and presentations to all levels of the organization
Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 85 Grand Crest Place (031), Kitchener, ON 
Travel Requirements: No Selection
Posting Category/Function: Sales & Account Support
Requisition ID: 162398
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  [[req_strategyPage]] 


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