Senior Account Specialist

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. 


We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. 

Let’s make your possible at Rogers.


Are you up for the challenge and the fun? If so, consider the following opportunity:


Senior Account Specialist


We believe in challenging work, rewarding opportunities, and giving back to make a positive impact for Canadians who need it most. When our team learns, grows, and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, and you can build the future you want with us.

Let’s make your possible at Rogers.

If you’re looking to be apart of a great Canadian success story, this is the opportunity for you! We are seeking a highly motivated and results driven Senior Account Specialist to join our growing New Home Construction team. You will be responsible for nurturing and strengthening your relationships with home builder partners and consumers while leveraging your entrepreneurial spirit to grow your portfolio.


What we will bring:

We invest in our people to unleash their potential so we can win as a team!  As part of the team, you will have access to a ton of amazing resources, discounts, and perks.  To name a few: 

  • All new hires receive a guaranteed bonus of $3,000 for their first month
  • Employee discounts that can offer up to 50% off our products and services
  • Competitive Base Pay and commissions plus a vehicle allowance  (Earn up to $90,000)
  • Unlimited access to Headspace Premium for mindfulness training
  • Access to a virtual walk in clinic to connect with Healthcare Professionals from home
  • LIVX – Fitness Membership to attend classes virtually
  • Company matching contributions to charities you support
  • Paid time off for volunteering
  • Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
  • Leadership development, Mentorship and Coaching programs

What you’ll be doing:

  • Act as single point of contact for builders and consumers for sales and service inquiries
  • Prospect niche/local markets where Rogers doesn’t have an established relationship already. Develop a professional brand based on credibility, service, and accountability within the community.
  • Build rapport and trust within the community and home/business owners in your territory
  • Maintain consistent community presence to deepen relationships and grow your network
  • Seek and develop co-branding opportunities that yield mutual benefit for Rogers and builders
  • Speak persuasively on the competitive advantage of Rogers current marketing offers vs competitors
  • Provide insight to communities & property owners into upcoming evolution of connected home technology landscape
  • Navigate service expansion process and proactively overcome potential internal challenges and roadblocks on behalf of the consumer
  • Establish relationships by attending key industry and community events
  • Work closely with internal stakeholders to ensure seamless activation of customers from the construction phase
  • Maintain Industry knowledge and info on competitive landscape for fluid and agile collaboration with Rogers Marketing team on developing take-to-market new offers quickly
  • Manage both tactical and strategic perspectives on market conditions and health of territory relationships
  • Continual updating and tracking of occupancy data to maintain accurate penetration reporting
  • Be the first point of contact for technical issues and questions from key stakeholders and consumers
  • Maintain technical expertise to respond to inquiries on installation equipment and protocol
  • Engage and collaborate with Rogers Tech Support to resolve customer and community technical problems


What you will bring: 

  • 3-5 years experience in a B2B/B2C sales and/or Account Management position
  • Proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions
  • Ability to thrive in a sales environment by exceeding targets
  • Excellent interpersonal, written, and oral communication skills
  • Post secondary education (Diploma/Degree)
  • Ability to work in a fast-paced environment, under pressure and tight deadlines
  • Knowledge of the residential construction industry is an asset
  • Strong time management and organizational skills
  • Proven ability to interpret and create reports to identify opportunities for improvement
  • Valid Drivers licence and ability to travel

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 85 Grand Crest Place (031), Kitchener, ON
Travel Requirements: Up to 75%
Posting Category/Function: Sales & Door-to-door
Requisition ID: 263049
Together, we'll make more possible, and these six shared values guide and define our work:


Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Sales & Marketing





Kitchener, ON, CA Waterloo, ON, CA Woodstock, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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