DataCentre Facility Technician

Date: Sep 20, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Reporting to the Data Centre Manager, the Data Centre Facility Technician (DCFT) is expected to deliver the highest level of customer service by adhering to Rogers policies and procedures. Providing 7x24 support.

The DCFT is the local primary point of contact for the local data centre, monitoring of the data centre facility, and is the coordinator of client escalations.

The DCFT is responsible for the operation, monitoring, trouble-shooting and basic maintenance of HVAC equipment and electrical systems located within the site. These include computer room air conditioning equipment, UPS equipment, generators, associated switchgear, and peripheral equipment. In addition, the Data Center Facility Technician is responsible for embracing and maintaining the established rigorous internal controls designed to maintain ISO, SOC, SOC II, and PCI compliance. The DCFT is responsible for signing in and assisting collocation clients as required, while they visit the data centre to work on their equipment. The DCFT is required to perform regular walk-throughs of the facility to ensure that everything is functioning properly. Data Centre Facility Technicians are responsible for monitoring and analyzing Rogers Data Centre network and infrastructure alarms and escalating to appropriate internal and/or external teams as required. During escalations within their local data centre, the DCFTs will be the primary point of contact to identify and feed information to the local operational teams, as well as the National Operations Centre (NOC).

What you’ll do and bring:

  • Ability to work rotating shifts, including days, afternoons, nights and weekends; including holidays, as well as on-call rotation
  • Able to secure Reliability Level Security Clearance, Credit and Criminal Background Check
  • Excellent Communicator - fluent verbal and written English communication skills
  • Well Developed Customer Service skills with customer service experience
  • Ability to lift up to 50 lbs.  
  • Working Knowledge of mechanical/electrical systems, i.e. CRAC, condensers, electrical power distribution, electrical circuit knowledge - current and voltage.
  • Ability to work in fast paced challenging environment - multi tasking with many due dates and deliverables.
  • Self-starter able to work alone or within team environment.  Collaborates well with internal and external teams/clients/vendors.
  • Able to Follow Policies and Procedures related to security, escalations, ticketing, and change management
  • Excellent Documentation Skills - create, update, and document drawings and existing Standard Operating Procedures (SOP) as required.
  • Vendor Management Skills an asset - works directly with contractors until assignments are satisfactorily completed.
  • First Aid/CPR an asset.

 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 970 Green Valley Road (191), London, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 213981
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Corporate 


Job Segment: Database, Facilities, Technician, Electrical, Data Center, Technology, Operations, Engineering

Location: London, ON, CA

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