Senior Manager Program Delivery

Date: Aug 31, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

The successful candidate must be based out of South Western Ontario and be able to travel.

Sr. Manager, Service Expansion Program Delivery 
Rogers is seeking a regional Senior Manager to drive and manage the implementation of strategic Service Expansion and capital build programs.  
Reporting to the Director, Major Programs you will play a key role in managing the entire project life cycle, taking projects/programs from inception to final implementation and closure.  You will be accountable for delivering complex cross Business Unit (BU) programs within scope, on schedule, on budget, at the expected quality, and in alignment with the Rogers best practices and guidelines. 
What you will be doing:

  • Ensuring that Service Expansion business cases under your responsibility are delivered within the approved scope, schedule and budget.
  • Manage all the planning and execution aspects of large and complex cross functional projects and programs, including project scoping, resource assignment, project plan development, budget management, project tracking, monitoring and reporting
  • Ensure cross functional alignment and management of critical path deliverables from Go To Market, Marketing Finance, Communications, Technology etc. functional teams to ensure a great customer experience and accomplishment of project objectives and in-service targets
  • Use critical thinking skills to anticipate and manage potential risks that will arise. Communicate these to the stakeholders on a regular basis and ensure decisions are made quickly and effectively.
  • Proactively monitor, track and control project outcomes by resolving issues to ensure overall business readiness of the solution
  • Develop and maintain all project documentation (Project Plan, Issue and Action Logs, Risk Management, Communication Plan, Status Reports, Post Implementation Reviews, Audits, Subsidy recoveries, etc.).
  • Identify benefits expected from initiatives and conduct post implementation reviews to report on and track results.
  • Proactively communicate to multiple levels of the organization to provide status updates as well as to secure alignment on key decisions, support from the upper management when needed and resources.
  • Contributing to the success of the Service Expansion team by providing your inputs and ideas as part of the strategic planning of the service expansion portfolio. 

What you will bring…

  • 7+ years of experience in complex program management, project management, preferably in projects associated with the deployment or implementation of solutions in the telecom industry and multi million-dollar budgets.
  • Experience in managing a group of simultaneous initiatives.
  • Completely conversant in Microsoft Project, Teams and other MS Office tools.  
  • Knowledge of the Atlassian suite of products (JIRA, Confluence, etc.) is an asset.
  • Knowledge and consistent application of proven industry standard Project Management approaches.
  • Strong project financial forecasting and cost management 
  • High level of energy and strong passion to lead team members to successful completion of projects and to ensure the delivery of a positive customer experience.
  • Creativity, flexibility and an ability to manage time and reset priorities in a dynamic environment.
  • Superior skill set, including analytical thinking and problem solving, coaching and leadership, presentation and facilitation, negotiation and relationship building and proficient probing, listening and positioning skills
  • PMP certification & previous project management experience is an asset
  • Must hold a valid driver’s license as travel is required in this role

Here’s what you can expect in return…

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, retirement benefits and a variety of other perks including 50% off Rogers services
  • A manager who deeply cares about your development & long term career at Rogers
  • A team that trusts and wants to win together 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 800 York St P.O.Box 5800 (033), London, ON 
Travel Requirements: Up to 25%
Posting Category/Function: Project Management & Coordination
Requisition ID: 247305
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Corporate 

Job Segment: Telecom, Telecommunications, Program Manager, Risk Management, Manager, Technology, Management, Finance

Location: London, ON, CA Kitchener, ON, CA Waterloo, ON, CA

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