Senior Network Professional

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

 
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

    
Are you up for the challenge? If so, consider the following opportunity:

 

This position plays a key role in supporting both the End to End customer base as well as supporting all other internal technical staff in a mentoring role. This position is also responsible for the daily operations and management of the corporate network. The Senior Network Professional provides guidance to Network Professionals and Analysts in the National Support Centre (NSC), including but not limited to, the implementation, administration, and maintenance of customer networks.  This specifically includes the troubleshooting of all reported customer issues, including identifying application performance problems and participation in the troubleshooting of networking equipment managed and maintained by End to End Networks. This role may additionally be called upon to support the Professional Services team with deployments.
 

What you will do:
•    2nd level escalation point for Network Analysts/Professionals
•    Approve scripting changes
•    Manage and assign daily workflow of all incidents for all queues (commercial and wholesale)
•    Mentoring and training Network Analysts and Professionals
•    Provide internal escalation duties including reporting on major outages, RFO reports, ensuring escalated calls are handled appropriately with feedback to the client
•    Participate in troubleshooting escalated issues
•    Senior Network Professionals will be assigned dedicated customers that they are responsible for – this is not handling all incidents but rather ensuring the incidents are handled effectively and within SLAs.
•    Senior Network Professionals will meet regularly with their assigned customers 
•    Be responsible for ensuring the highest level of support for dedicated clients
•    Ensure in-depth knowledge of internal systems and procedures as well as customer procedures, networks, systems, applications, etc. is transferred to Network Analysts via documentation, training, and mentoring.
•    Be available to work dedicated Monday to Friday day shifts covering 7 AM to 9 PM
•    Participate in a rotating Escalation Process for Network Analysts
•    Work overtime as required 
•    Collaborate with Network Specialists (Professional Services Team) to create optimal network design topologies and configurations.
•    Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products.
•    Maintain security solutions, including firewall, VPN and intrusion detection prevention systems.
•    Maintain all network hardware and equipment, including firewalls, routers, switches, hubs, etc.
•    Participate with vendors and carriers during problem analysis/resolution as required.
•    Monitor and test network performance and provide network performance statistics and reports.
•    Respond to incidents as required, SNMP alarms, and e-mails regarding customer network issues, customer change requests, etc.
•    Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair.
•    Recommend, schedule, and perform network improvements, upgrades, and repairs.
•    Support development and implementation of networking projects and new technology installations.
•    Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
•    Practice network asset management, including maintenance of network component inventory.
•    Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
•    Prepare and ensure the accuracy of documentation, procedures, manuals, and checklists. 
•    Aid in the development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
•    Understanding of the organization’s goals and objectives.

 

What you will bring:
•    College diploma or university degree in the field of computer science and/or over 5 years of equivalent work experience.
•    Certifications with Cisco (CCNA minimum requirement, CCNP preferred).
•    WAN technologies such as MPLS, TLS and point to point
•    Working knowledge of Active Directory, DNS, DHCP, and WINS
•    Working technical knowledge of network and PC operating systems.
•    Working technical knowledge with Cisco products such as switches (IOS-based)
•    Working technical knowledge with Cisco routers, load balancers, and VPN concentrators
•    Working technical knowledge with firewalls, SSL solutions
•    Working technical knowledge of current network hardware, protocols, and standards.
•    Working with Local and Wide Area Networking Technologies.
•    Understanding of the organization’s goals and objectives.

 

Competencies
•    Strong written and oral communication skills.
•    Strong analytical and problem-solving skills
•    Learn, understand and apply new strategies and technologies
•    Mentor/train less experienced co-workers
•    Work both independently and in a team-oriented, collaborative environment
•    Communicate to and work with Clients and co-workers
•    Effectively prioritize and execute tasks in a high-pressure environment and can adapt to shifting priorities in the daily workload.
•    Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
•    Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
•    Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
•    Continuous Improvement - Strives to improve job responsibilities through developing skills and increasing knowledge.
•    Innovative - Able to think outside of the box in order to develop creative and new solutions or products that meet current and future needs.
•    Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
•    Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
•    Time Management - Balances a myriad of tasks; prioritizes duties as needed.

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 - 210 Cochrane DR(7735), Markham, ON
Travel Requirements: None
Posting Category/Function: Technology & Network Design
Requisition ID: 279216
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Digital & Technology

 

 

 

Location: 

Markham, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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