Customer Care Representative 1

Today's Shopping Choice (TSC) is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers. As Canada's only live broadcast retailer, Today’s Shopping Choice incorporates entertainment, inspiration, personalities, and industry leaders to provide a unique shopping experience. Customers can find exceptional selections in Health & Beauty, Jewellery, Home/Lifestyle, Fashion/Accessories, and Electronics through our ecommerce platform and Customer Contact Centre.

We’re looking for passionate Customer Care Associates to join our Customer Contact Centre who are eager to grow their career with Canada’s only live broadcast retailer. This is a full-time position that provides a superior customer experience by supporting and resolving customer inquiries related to their purchases. We are currently recruiting for our Mississauga location that will begin on January 31st, 2022. Please note, this position will be temporarily working remotely.


You are: 

  • Empathetic: You are someone who is able to show understanding and relate to the customer

  • Outgoing: You are someone who is friendly and approachable

  • Patient: You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner

  • Passionate: You are someone who loves providing the best customer experience. 

  • Customer Champion: You are passionate about providing world class customer service and sales solutions

You get to: 

  • Promote and recommend the latest TSC products to customers

  • Receive inbound and outbound calls and provide the best experience to our customers

  • Take ownership to resolve customer issues from the beginning to end

  • Work with a supportive and dynamic leadership team that will encourage your growth and development

You must have:

  • Availability to work on a flexible schedule including days, evenings, weekends, and statutory holidays to meet customer demand

  • Expert communication and listening skills

  • A willingness to be open to feedback and coaching

  • An ability to remain calm and polite when working under pressure

  • An ability to navigate multiple software application


In order to set you up for success, there will be a mandatory training starting on January 31st, 2022.


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.


Schedule: Full time

Shift: Variable

Length of Contract: No Selection

Work Location: 59 Ambassador Dr (096), Mississauga, ON 

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Requisition ID: 254426


Together, we'll make more possible, and these six shared values guide and define our work:


  1. Our people are at the heart of our success

  2. Our customers come first. They inspire everything we do

  3. We do what’s right, each and every day

  4. We believe in the power of new ideas

  5. We work as one team, with one vision

  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.





Mississauga, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Customer Service Representative, Call Center, Customer Service