Customer Care Representative

Date: Mar 26, 2021

Location: Mississauga, ON, CA, L5T 2P9

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

We’re looking for passionate Customer Care Associates to join our Customer Contact Centre who are eager to grow their career with Canada’s only live broadcast retailer. This is a full-time position that provides a superior customer experience by supporting and resolving customer inquiries related to their purchases. We are currently recruiting for our Mississauga location that will begin on May 19th, 2021. We are currently operating remotely.
You are: 
Empathetic: You are someone who is able to show understanding and relate to the customer
Outgoing: You are someone who is friendly and approachable
Patient: You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner
Passionate: You are someone who loves providing the best customer experience. 
Customer Champion: You are passionate about providing world class customer service and sales solutions
You get to: 
•    Promote and recommend the latest TSC products to customers
•    Receive inbound and outbound calls and provide the best experience to our customers
•    Take ownership to resolve customer issues from the beginning to end
•    Work with a supportive and dynamic leadership team that will encourage your growth and development

You must have:
•    Availability to work on a flexible schedule including days, evenings, weekends, and statutory holidays to meet customer demand
•    Expert communication and listening skills
•    A willingness to be open to feedback and coaching
•    An ability to remain calm and polite when working under pressure
•    An ability to navigate multiple software applications


In order to set you up for success, there will be a mandatory training starting on May 19th, 2021.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Dr (096), Mississauga, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 220126
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Call Centre 

Job Segment: Customer Service Representative, Call Center, Customer Service

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