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Customer Care Representative - Future Opportunities

 

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

 

We’re looking for passionate Customer Care Associates to join our Customer Contact Centre and are eager to grow their career with Canada’s only live broadcast retailer – Today’s Shopping Choice (TSC). Today's Shopping Choice (TSC – part of Rogers Sports and Media ) is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers.  

As Canada's only live broadcast retailer, Today’s Shopping Choice (TSC) incorporates entertainment, inspiration, personalities, and industry leaders to provide a unique shopping experience. Customers can find exceptional selections in Health & Beauty, Jewellery, Home/Lifestyle, Fashion/Accessories, and Electronics through our ecommerce platform and Customer Contact Centre. ( www.tsc.ca ) 

 

This position provides a superior customer experience by supporting and resolving customer inquiries related to their purchases.  

 

We are currently recruiting for our Full-Time and Part-Time postions at Mississauga location. The role is temporarily work-from-home 

 
You are:  

  • Empathetic: You are someone who is able to show understanding and relate to the customer 

  • Outgoing: You are someone who is friendly and approachable 

  • Patient: You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner 

  • Passionate: You are someone who loves providing the best customer experience.  

  • Customer Champion: You are passionate about providing world class customer service and sales solutions 

 

You get to:  

  • Promote and recommend the latest TSC (Today’s Shopping Choice) products to customers 

  • Receive inbound calls and provide the best experience to our customers 

  • Take ownership to resolve customer issues from the beginning to end 

  • Work with a supportive and dynamic leadership team that will encourage your growth and development 

 

You must have: 

  • Availability to work on a flexible schedule including days, evenings, weekends, and select statutory holidays to meet customer demand 

  • Expert communication and listening skills 

  • A willingness to be open to feedback and coaching 

  • An ability to remain calm and polite when working under pressure 

  • An ability to navigate multiple software applications 

  

To ensure your success, we require all new hires to complete a mandatory six-week full-time training program at the beginning of their tenure.

 

As part of the recruitment process, candidates will be required to complete an online assessment and provide consent for and successfully pass a criminal background check.


Schedule: [[req_RogersFullPartTime]]
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Dr (096), Mississauga, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 296101

 

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

 

Successful candidates will be required to complete a background check as part of the hiring process.
 
Posting Notes:  Rogers Sports & Media

 

 

 

Location: 

Mississauga, ON, CA Richmond Hill, ON, CA Hamilton, ON, CA North York, ON, CA Etobicoke, ON, CA Toronto, ON, CA Kitchener, ON, CA Brampton, ON, CA Milton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


Job Segment: Call Center, Customer Service Representative, Equity, Work from Home, Customer Service, Finance, Contract

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