SIP Implementation Specialist

Date: Apr 19, 2021

Location: Mississauga, ON, CA, L5S 1Y1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Ziptel, a division of Rogers for Business, performs end to end engineering, operation, and management of the Unified Communications network and platform.  Our team is actively expanding, and we are in search of highly motivated individuals with a strong interest in the evolution of voice technology.

The Rogers for Business Unified Communications offering is rapidly growing with a comprehensive suite of next generation IP Voice Services to offer to the Canadian SME and Enterprise market segments. We are looking for a SIP Implementation Analyst to join the Ziptel Provisioning and Implementation Team.


What you will do:

  • Organize and implement the onboarding of new enterprise customers, supporting the overall growth of the Unified Communications product line
  • Play a key role in the execution of new customer cut-over to Rogers’ service
  • Work with the Client to implement and test their customized call flow requirements
  • Work with third parties to perform implementation and service acceptance testing
  • Manage issues related to cut-over by working with third party providers and the engineering team when required


What you will bring:

  • Knowledge of Voice over IP and/or SIP Trunking
  • Order entry and management experience  
  • Agility and responsiveness when faced with unforeseen issues
  • Strong and confident communication skills with both customers, peers, and managers 
  • Excellent organization and attention to detail


Required experience:
Knowledge of Asterisk

  • Configuring extensions
  • Configuring dial plans
  • Integrating with SQL databases
  • Using global and local variables

Experience with SIP Tracing

  • Knowledge of the major SIP RFC’s
  • Understanding the components of a SIP URI
  • Familiarity with common SIP flow (early media, delayed ack, codec negotiation, etc)
  • Troubleshooting specific SIP error responses (486, 480, 500, 503, 603, etc)

SIP endpoints

  • IP-PBXs (Cisco, Avaya, Sangoma, Mitel)
  • IP Phones (Polycom, Yealink, Cisco, Mitel)
  • IP Soft Clients (Bria, Zoiper)


  • Understand the OSI model
  • Distinguish media vs signalling in VoIP telephony
  • Capture and analyze packets


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 95 Topflight Drive(4210), Mississauga, ON 
Travel Requirements: None
Posting Category/Function: Marketing & Product Management
Requisition ID: 219623
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Information Technology & Engineering 

Job Segment: Implementation Manager, Engineer, Telecom, Telecommunications, Cisco, Technology, Engineering

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