Delivery Specialist-Wireline

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

***Please note this follows the hybrid model that require 3x/ week in office. You may choose your office days.

The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business.  The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, FWA and wireless onboarding.   

Responsibilities

• Responsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle. 
• Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Wireless, Data Centre, IOT and Service Migrations
• Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
• Facilitate status meetings and oversee project critical millstones.
• Process MACD requests for existing Rogers for Business Services 
• Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
• Define schedule and delivery plans to communicate with customers and assess risk factors 
• Coordinate and communicate firm installation date (FOC) with the customer. 
• Be the liaison with field technicians 
• Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing. 
• Submission of Commercial & Strategic Orders on behalf of Sales via RDL
• Account Creation of Wireline & Wireless accounts
• Uploading of pricing details into V21 Billing System
• Diligent order tracking for revenue reporting

Qualifications

• 2+ years of experience within the Telecommunication industry, Business to Business segment preferred
• Knowledge of Rogers Business services, products and procedures
• Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
• Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis and Salesforce & Optic
• Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
• Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
• Strong analytical and problem-solving skills
• Post Secondary education in a related Technology or Telecommunications field
• ITIL, PMP certifications an asset
• Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
• Excellent presentation and communication skills

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Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.

We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Posting Type: Internal and External Candidates Considered
Hiring Manager: Cherine Labib
Recruiter: Monica Bialas
Salary Grade: 4
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC 
Travel Requirements: Up to 10%
Bargaining Unit/Union: NON
Posting Category/Function: Project Management & Coordination
Referral Bonus Amount: $$0,00

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.