Engagement Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who wer are looking for :

Join us as Engagement Manager and play a pivotal role in shaping the future of Wireless Core & Access networks. In this role, you will centralize demand intake, drive prioritization, and ensure strategic alignment of network initiatives. Your leadership will enable efficient capacity planning and governance, making a direct impact on next-generation connectivity. This is an exciting opportunity to influence high-impact projects and collaborate with top engineering talent in a dynamic environment.

What You Will Do

Centralize Demand Intake: Serve as the single point of contact for all Wireless Core & Access network initiatives, managing intake from ideation through approval.

Prioritize & Govern: Apply ITIL-aligned prioritization criteria (business value, risk, dependencies, capacity) and facilitate governance forums.

Plan Capacity: Build and maintain a forward-looking capacity plan across Core, RAN, and Transport domains.

Enable Delivery: Support early cost estimation, impact assessments, and ensure clean handoff to PMO for execution.Report & Improve: Publish dashboards (Power BI) on demand pipeline, cycle times, and portfolio health; drive continuous process improvements.

How You LeadStrategic Alignment: Ensure all network initiatives align with business priorities and long-term network strategy.Stakeholder Engagement: Build strong relationships with Network Engineering, PMO, and Product teams to drive consensus and resolve conflicts.Governance Excellence: Facilitate structured decision-making forums and maintain transparency through clear reporting.Change Leadership: Identify process gaps, implement improvements, and champion ITIL best practices across the organization.

What Success Looks Like (KPIs)Intake Cycle Time: Average time from submission to governance decision reduced by X%.Data Quality: 95% of intakes meet completeness standards at first review.Capacity Forecast Accuracy: Variance within ±15% across key domains.Prioritization Adherence: 90% of work executed per approved sequence.Stakeholder Satisfaction: Positive feedback from governance participants and delivery teams.Portfolio Visibility: Executive dashboards adopted as the single source of truth.

What You Bring

• 7+ years in network engineering, demand management, or portfolio governance roles.
• Strong understanding of wireless network architecture (Core, RAN, Transport) and project lifecycle.
• Expertise in capacity planning, prioritization frameworks, and governance facilitation.Excellent stakeholder management and communication skills.Proficiency in Power BI, SharePoint, and collaboration tools.
• ITIL Foundation and/or PMP certification preferred.
• Nice to HaveExperience with ServiceNow SPM, Planview, or similar PPM tools.Familiarity with Lean Portfolio Management or SAFe practices.Exposure to vendor engagement and release planning in telecom environments.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Technology & Engineering
Requisition ID: 330072

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology