Field Operations Technician

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

The incumbent is responsible for maintaining and commissioning Rogers network elements and transport facilities within a defined area of the Rogers network to achieve optimum service levels for cellular and enterprise customers.

Responsibilities Include:

• Respond to trouble reports of network problems by performing effective problem analysis, rapid troubleshooting diagnosis and prompt repair to ensure service restoral objectives are met.
• Coordinate with other Field Technicians as required to restore network problems
• Plan for and execute preventive maintenance routines to ensure network standards of performance are met.
• Perform rearrangement and changes on the network as directed by electronic work orders.
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
•  Participate in activities associated with network optimization and build activities.
• Follow the timeline and the escalation procedure.
• Maintain inventory of required parts and perform regular audits to ensure availability of parts.
•  Document activities for future assessment analysis.
•  Maintain current documentation of site status, complete trouble tickets, deficiency tickets, incident reports and other required reports.
•  Install fiber optic cables associated to construction and implementation within new enterprise costumers
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• Qualifications:
•  2 – 4 years of telecommunication’s experience.
•  Diploma/Certificate in Electronics from a technical institute.
•  Knowledge of transmission equipment, microwave radio, fiber optic and multiplexer.
•  Ability to work with minimal supervision.
• Must be able to demonstrate strong computer skills
•  Proven ability to work in a fast-paced environment with shifting priorities.
•  Demonstrated investigative, problem solving, analysis and troubleshooting skills.
•  Strong interpersonal and communication (verbal and written) skills

• Flexibility to work shifts, including weekends and holidays
• Requirement to work overtime and on standby.
• Ability to travel and work at various sites.
• Must possess a valid driver’s licence and have a clean driving record.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: No Selection
Work Location: 3325, 1e Rue (187), Saint-Hubert, QC 
Travel Requirements: Up to 25%
Posting Category/Function: Field Operations & Installation
Requisition ID: 315369

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology