Senior Project Manager

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

This role has been posted in locations where we have a Rogers corporate site. We encourage qualified candidates from across the country to apply who can reasonably commute  to one of these locations.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently. 
 

Reporting to the Senior Manager, PMO Complex Solution within Business Service Delivery department, the Senior Project Manager will occupy a critical position in which s/he will show leadership in finding solutions to ensure after-sale commitments by professional services. The Senior Project Manager will also assist the sales team to determine the scope and importance of commitments to Rogers for Business customers and will participate in the management of these when they are taken. This position involves direct contact with clients.


The Senior Project Manager uses their skills to manage the relationship with the client and monitoring of services throughout the project. The focus is on the management of the contractual relationship between the client and the vendor as well as the management of the project itself.


The Senior Project Manager is responsible for engagement delivery quality and customer satisfaction by structuring and managing deals from inception to completion. This role has the responsibility of assembling the consulting delivery team and to structure and execute on the problem-solving methodology correctly and to the agreed budget.

 

Responsibilities:

  • Manage the relationship with the client throughout the project duration and acting as the main point of contact between client and vendor organization. 
  • Establish the processes to support delivery operational excellence. This includes project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
  • Ensure the services delivered by the vendor are conform to what has been contractually agreed between client and vendor and monitoring the delivery of said services against agreed schedule, quality, scope and budget.
  • Manage vendor resource planning and addressing resources performance issues.
  • Manage the financial aspects of the contract (billing for services, following-up on payments, etc).
  • Define in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversee the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW
  • Review and approves consultant and partner billable hours and expenses each week, and review and approve client invoices before they are sent.
  • Act as the escalation point when issues arise with vendor’s resources / services and manage any dispute or conflict.
  • Manage engagement risk and delivery quality.
  • Track and report the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan leveraging Project Management methodology, tools & templates.
  • Conduct executive level briefings &/or escalations.
  • Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business.
  • Develop strong, positive cross organization relationships with internal groups to include industry units, account teams, and product groups, as well as with partners and customers.

 

Qualifications:

  • Minimum of 10 years experience in a technical lead or project management role.
  • Experience managing large programs with large groups
  • Ability to manage conflict 
  • Outcome oriented
  • Executive stakeholder mgmt. experience 
  • Proven track record of successful project execution in the telecom industry
  • Extraordinary organizational savvy with exceptional partnering skills and good relationships across all functions.
  • Proven change leader.
  • Knowledgeable of industry and related trends
  • Excellent problem solving skills
  • Excellent customer facing skills
  • Entrepreneurial, highly motivated and adaptable
  • Exceptional ability to persuade, convince, negotiate with influence in order to support objectives
  • PMP certification
  • Obtain Security clearance for Federal, provincial, municipal depending of customer requirement
  • English writing and speaking
  • French writing and speaking
  • Articulate and concise
  • Driver licence valid
  • Good understanding of governance model and quality control mechanism

 

Technical Project Experience:

  • Call Center applications
  • Voice Services – SIP, Unified communications. Microsoft Teams services & offerings
  • Wireless technology
  • Wireline technology
  • LAN, WAN, VPN, Firewall, Infrastructure, MPLS
  • Wi-Fi (WaaS)
  • MDM – Mobile Device Management 
  • Data Center/ Cloud application
  • IoT
  • IT knowledge - configuration mgmt, software development, test cases coordination for Client UAT
  • Portals
  • Private LTE / 5G
  • Radio Access Network

 

Travelling: Travelling will be required

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Rogers(189), Montreal, QC 
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Call Centre Operations
Requisition ID: 249452
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Sales & Marketing 

 

 

 

Location: 

Montreal, QC, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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