Technical Support Consultant Bilingual - Part Time

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

We're hiring for Part-Time Technical Support Consultants where you get to work from home!  

Join our call centre team starting on May 9th In this role, you will be supporting customers with their Ignite TV services.    

Who we’re looking for:  

Technical Support Consultants don’t just embrace the latest technology and content – it’s part of who they are. We are looking for people to join our team who are excited about our products and services and want to share their knowledge and experience to best support our customers. 

What you’ll do: 

• Connect with customers over the phone to troubleshoot their technical issues through careful and logical processes 

• Be empowered to resolve customer issues on their first call 

• Educate customers on their existing products and suggest value-added services 

• Solve customer problems and take accountability for technical issues by actively listening and asking the right questions  

• Receive ongoing training and certifications for new Rogers products and services 

You should have:  

• 1+ years of customer interaction in a professional role, either face to face or over the phone  

• A flexible schedule to work in our 24/7 environment 

• Act as a brand ambassador, educator, problem solver and so much more to help support our customers  

• Ability to multi-task in a fast paced environment while navigating multiple computer systems 

• Expert communication and listening skills  

• A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other 

What We Offer: 

We invest in our people to unleash their potential so we can win as a team!  As part of the team, you will have access to a ton of amazing resources, discounts and perks.  To name a few:    

• Unlimited access to Headspace Premium for mindfulness training   

• LIVX – Fitness Membership to attend classes virtually   

• Company matching contributions to charities you support  

• Paid time off for volunteering  

• Great health and dental benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan  

• Employee discounts to our products and services  

• Work from home as of day 1   

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.  

We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth. You must also reside within 250km of 800 De la Gauchetiere O, Bureau 4000 - Place Bonaventure – Montreal (182), Montréal, QC.  

Wondering what it takes to join our team? Click here to see where your career will take you!  

As part of the recruitment process, candidates will be required to complete an online assessment and provide consent for and successfully pass a criminal background check. 

Schedule: Part time