LTV Service Specialist

Date: Apr 21, 2021

Location: North York, ON, CA, M3B 1Z1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

LTV Service & Acquisition Platforms Specialist

 

What you will be doing…

  • Lead and execute the commissioning, provisioning, and Quality Verification of DTV Broadcast services. Including PPV, Ad Insertion, Simultaneous substitution, Encoding, Multiplexing, Transcoding and Broadcasting for Super Sports Pak. Live events and programming of the video services platform.
  • Liaise with Broadcasters and perform commercial substitutions and ad insertions in accordance to schedule.
  • Provide technical support on video service outages (Fault Management)
  • Actively participates on all projects related to the video services such as upgrades, modifications, augmentations, new service introduction etc.
  • Proactively monitors the end to end performance of the platform and will provide case studies and recommendations based on findings.
  • Work closely with Engineering to select test tools, network surveillance platforms, content origination methodologies, content switching and multiplexing devices, and with OSS to develop appropriate performance related tools on time.
  • Lead the development and continuous improvement of preventative maintenance programs for the video services.
  • Works to achieve a high level of Security on the video platform by minimizing the vulnerabilities and by following guidelines from the vendors, engineering and the network security team.
  • Develop and review all MOP’s (Method of Procedure) prior to any change control activities to ensure impact to the customers is minimized. The specialists are also involved with other functional groups such as the NNOC, Engineering, Project Management and Product Management to review and approve proposed change activities.
  • Develop all reports and documentation including run books, methods of procedure, backup procedures
  • Must be willing to work rotating shifts including evenings, overnights, and weekends. Adhere to all policy and legal requirements under Health and Safety legislation.

 

What you have…

  • 6 years or greater experience in IP-based or video operational environment strongly preferred.
  • Advanced knowledge on how the digital assembly components are assembled to form the complex distributed networks.
  • In-depth Knowledge & experience in the design, build or operation of video processing equipment such as encoders, transcoders, multiplexors & packagers.
  • Ability to identify root causes on integration and inter-operability issues that affect the stability and performance of the video services in the production environment.
  • Ability to seek and translate available data from support systems into critical information and opportunities.
  • Knowledge of MPEG compression coding, HTTP live streaming protocols and adaptive bit rate technology
  • Digital video theory, transport, digital stream standards and recommendations.
  • Strong ability to manage conflicting priorities.
  • Demonstrates ability to work effectively in a team environment, in an organized, methodical and pleasant manner.
  • Ability to express a passion for the organization’s customers, stakeholders and peers.
  • Well-versed in the latest technology offering, capabilities and trends.
  • Effective oral and written communication skills.
  • Must have a valid driver’s license in the province of Ontario.
  • Be focused on delivering a great customer experience.

 

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 194671
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Information Technology & Engineering 


Job Segment: Engineer, Network Security, Product Manager, Project Manager, Technical Support, Engineering, Security, Operations, Technology

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