LTV Service Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for :

We are looking for an experienced LTV Service & Acquisition Platforms Specialist with strong hands‑on expertise in DTV broadcast operations, IP‑based video platforms, and live service delivery. The ideal candidate is technically strong, operationally disciplined, and passionate about ensuring high‑quality, secure, and reliable video services for our customers in a 24x7 broadcast environment.

What you will do:

• Lead and execute the commissioning, provisioning, and Quality Verification of DTV Broadcast services. Including PPV, Simultaneous Substitution, Encoding, Multiplexing, Transcoding and Broadcasting for Super Sports Pak. Live events and programming of the video services platform.
• Liaise with Broadcasters and perform commercial substitutions and ad insertions in accordance to schedule.
• Provide technical support on video service outages (Fault Management)
• Actively participates on all projects related to the video services such as upgrades, modifications, augmentations, new service introduction etc.
• Proactively monitors the end to end performance of the platform and will provide case studies and recommendations based on findings.
• Work closely with Engineering to select test tools, network surveillance platforms, content origination methodologies, content switching and multiplexing devices, and with OSS to develop appropriate performance related tools on time.
• Lead the development and continuous improvement of preventative maintenance programs for the video services.
• Works to achieve a high level of Security on the video platform by minimizing the vulnerabilities and by following guidelines from the vendors, engineering and the network security team.
• Develop and review all MOP’s (Method of Procedure) prior to any change control activities to ensure impact to the customers is minimized. The specialists are also involved with other functional groups such as the NNOC, Engineering, Project Management and Product Management to review and approve proposed change activities.
• Develop all reports and documentation including run books, methods of procedure, backup procedures
• Must be willing to work rotating shifts including evenings, overnights, and weekends. Expected to work in 855 York Mills facility 5 days a week.
• Adhere to all policy and legal requirements under Health and Safety legislation.

What you Bring:

• 6 years or greater experience in IP-based or video operational environment strongly preferred.
• Advanced knowledge on how the digital assembly components are assembled to form the complex distributed networks.
• In-depth Knowledge & experience in the design, build or operation of video processing equipment such as encoders, transcoders, multiplexors & packagers.
• Ability to identify root causes on integration and inter-operability issues that affect the stability and performance of the video services in the production environment.
• Ability to seek and translate available data from support systems into critical information and opportunities.
• Knowledge of MPEG compression coding, HTTP live streaming protocols and adaptive bit rate technology
• Digital video theory, transport, digital stream standards and recommendations.
• Strong ability to manage conflicting priorities.
• Demonstrates ability to work effectively in a team environment, in an organized, methodical and pleasant manner.
• Ability to express a passion for the organization’s customers, stakeholders and peers.
• Well-versed in the latest technology offering, capabilities and trends.
• Effective oral and written communication skills.
• Must have a valid driver’s license in the province of Ontario.
• Be focused on delivering a great customer experience.

What’s In It for You

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Road (340), North York, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Technology & Engineering
Requisition ID: 322342

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology