Program Lead

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

The Program Lead – Rogers Smart Community (Existing Buildings) will support the national Rogers Smart Community (RSC) retrofit business by ensuring seamless coordination across the sales and delivery lifecycle. This role is focused on sales administration, order processing, and installation enablement to ensure deals move efficiently from approval through execution.

What you'll be doing:

• Support national RSC retrofit opportunities post-sale execution 
• Coordinate order entry, deal processing, documentation, and internal approvals 
• Support Account Executives with quotes, proposals, and sales documentation 
• Track opportunities, orders, and installation progress across internal systems 
• Coordinate with internal teams and approved installation partners to align timelines 
• Proactively identify and escalate risks, delays, or dependencies 
• Maintain accurate records in Salesforce and other Roger’s systems 
• Support reporting on pipeline status, deal progression, and installation readiness 
• Act as a central point of coordination between Sales, Product, Operations, Installers, and Billing
• Manage milestone-based billing for Rogers Smart Community deployments, ensuring billing is triggered accurately and on time
• Track orders and milestones to confirm readiness for billing activation
• Process billing changes including updates, adjustments, credits, cancellations, and corrections
• Review invoices and billing records to validate accuracy prior to customer issuance
• Maintain and manage billing and tracking spreadsheets to support RSC deployments
• Track purchase orders (POs), billing dependencies, SOWs, and financial milestones
• Flag variances, changes, or risks to internal stakeholders
• Update records to reflect scope changes, amendments, or project updates
• Work closely with Service Delivery, Sales, Product, Finance, and Operations teams to ensure billing alignment with delivery progress
• Act as a point of coordination to resolve billing gaps, delays, or discrepancies
• Ensure billing processes align with approved contracts, pricing, and deployment timelines
• Ensure billing documentation, approvals, and records are accurate and up to date
• Maintain organized records and ensure compliance with internal billing and audit requirements
• Support continuous improvement of billing workflows as the RSC program scales

What you"ll bring:

• Experience in sales coordination, sales operations, order management, or administrative sales support 
• Strong organizational skills with exceptional attention to detail 
• Ability to manage multiple priorities in a fast-paced environment 
• Experience working cross-functionally with sales and operational teams 
• Proficiency with CRM tools (Salesforce preferred) 
• Strong written and verbal communication skills 
• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong general computer skills and comfort learning new systems.
• Highly organized, with the ability to manage multiple priorities and meet deadlines.
• A proactive self‑starter who thrives both independently and in collaborative team environments.
• Professional verbal and written communication skills, with a friendly and customer focused approach.
• Ability to navigate challenging situations with integrity, empathy, and sincerity.
• Exceptional attention to detail and a strong ability to identify discrepancies when validating work. 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. ​

Schedule: Full time  
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Sales & Account Support
Requisition ID: 332930

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Customer Experience