Senior Manager Field Sales & Construction

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone.  We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.
 
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

Who you are:

The Senior Manager Sr Manager, Solution Architect leads a team of five MTIs who provide technical, operational, and strategic support to the Consumer Major Accounts (CMA) sales teams. This role is pivotal in enabling the sales organization to successfully position and deliver Rogers Smart Community solutions to new construction and retrofit multi-dwelling units (MDUs). The Senior Manager will report directly to the Sr. Director, Sales Operations.

What you'll do:

• Lead, coach, and develop a high-performing team of MTIs, fostering technical excellence, collaboration, and continuous improvement.
• Set clear objectives, monitor performance, and provide ongoing feedback to ensure team success in supporting CMA sales initiatives.
• Partner with CMA sales teams to drive adoption and sales of Rogers Smart Community solutions, acting as the technical subject matter expert.
• Oversee the design assist approach, solution validation, and technology integration for building technology projects (new construction and retrofits).
• Ensure MTIs coordinate with vendors, property managers, and internal stakeholders to confirm site readiness, delivery timelines, and installation plans.
• Manage weekly coordination calls with vendors and RSC engineers to maintain visibility on project status and proactively address installation or delivery delays.
• Oversee onboarding of residents and property management to the Rogers Smart Community platform, ensuring a seamless customer experience.
• Support technical troubleshooting for hardware, software, and billing issues, acting as a secondary escalation point for complex problems.
• Collaborate with cross-functional teams (Product, Billing, IT, Finance) to implement new billing codes, sales tracking mechanisms, and reporting logic for Smart Community deployments.
• Analyze sales results, produce insights, and recommend improvements to drive revenue growth, market expansion, and operational efficiency.
• Build and maintain strong relationships with internal and external partners, including managed services providers, vendors, and building stakeholders.
• Represent the MTI team in strategic planning sessions, product launches, and training initiatives.

What you bring:

• Bachelor’s degree in engineering, Technology, Business, or a related field; advanced degree or relevant certifications preferred.
• Minimum 7 years’ experience in technology integration, sales support, or operations within the construction, telecommunications, or smart building industry.
• Proven leadership experience managing technical teams in a fast-paced, customer-focused environment.
• Strong technical acumen in building technology, IoT, and managed services.
• Expert knowledge of PowerPoint, Excel, and project management tools.
• Excellent communication, problem-solving, and stakeholder management skills.
• Experience supporting sales enablement and driving process improvements in a B2B context.
• Leadership & Team Development
• Technical Expertise & Solution Design
• ales Enablement & Customer Focus
• Operational Excellence & Process Improvement
• Strategic Thinking & Business Acumen
• Collaboration & Stakeholder Engagement

This role is critical to the success of Rogers Smart Community sales and delivery, ensuring technical rigor, operational efficiency, and exceptional customer experience across all Consumer Major Accounts segments.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract  
Posting Category/Function: Sales & Account Management
Requisition ID: 330463

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance. 

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Customer Experience