Team Manager Dispatch

Apply now »

Date: Dec 4, 2018

Location: North York, ON, CA, M3B 1Z1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

Responsibilities:

 

  • Provide leadership and direction to Dispatchers to support Field Managers and technicians
  • Provide ongoing coaching and guidance to the dispatchers, and monitor performance
  • Meet with the dispatchers regularly to review performance results and task compliance
  • Interact with internal and external customers, Field Managers and other departments as required
  • Conduct performance evaluations and provide ongoing feedback
  • Ensure dispatchers provide technical expertise to the technicians and support teams as required
  • Have a high sense of urgency while bringing a prompt resolution to customer escalations 24x7
  • Conduct root cause analysis, documentation and change management based on findings
  • Manage resources / productivity effectively within the region and support departmental needs
  • Ensuring budgets are met, and driving efficiencies within the group.
  • Stay current with and adhere to all applicable Health & Safety regulations, both legislatively mandated and as outlined in Company policy.

 

Qualifications:

 

  • Previous experience managing and leading a team
  • Several years' management experience.
  • Post-secondary education in a related field.  Professional certification is an asset.
  • Experience motivating employees to change.
  • Proven experience understanding and improving business processes.
  • Strong interpersonal and organizational skills
  • Strong presenter / public speaker and facilitator.
  • Ability to work effectively and independently on multiple simultaneous tasks within a fast-paced environment.
  • Demonstrated leadership and team building skills.
  • Knowledge of all Rogers products
  • Experience managing members of a Collective Agreement would be an asset.
  • Strong computer skills, with excellent knowledge of Microsoft Office applications, Word, Excel, and PowerPoint.
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON 
Travel Requirements: None
Posting Category/Function: Field Operations & Dispatch
Requisition ID: 138319
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] || [[country]] || ON || North York || [[mfield2]] ||

 

Email similar jobs to me