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Technical Support Consultant - Future Opportunities

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Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!

 

We're hiring Part-time Technical Support Consultants and you get to WORK FROM HOME!

 

Join our contact center team starting New Year! As a Technical Support Consultant, you will provide exceptional customer service supporting customers with their Rogers Ignite / Wireless services.   

 

Who we’re looking for: 

 

We’re seeking enthusiastic Technical Support Consultants with a positive attitude and genuine willingness to help others.  In this role, you’ll listen attentively, be curious, ask the right questions, and troubleshoot to deliver appropriate and clear solutions, ensuring our customers get the most out of their products and services. Collaborate with your team and other departments; you will contribute world-class technical customer service. This opportunity with Rogers could be the beginning of a fulfilling and rewarding career!

 

What’s in it for you: 

We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

  • Competitive hourly rate and performance-based bonus

  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs

  • 50% off all Rogers products & Services & Blue Jays tickets, 25% off TSC items, 20% discount on ALL wireless accessories

  • 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies

  • Paid time off for volunteering

  • Give Together November: Company matching contributions to charities you support

  • Growth & Development:

    • Ongoing training and development to enhance your skills and knowledge to find solutions and/or the products that best suit our customers

    • Opportunity to provide mentorship and coaching to new hires and potential progression to second-level customer support

    • My Path: self-driven career development program & job shadowing

    • Rogers First: priority in applying to internal roles of interest

    • Access to LinkedIn learnings

  • Wellness:

    • Homewood employee & family assistance program

  • Our commitment to the environment and diversity:

    • Work for an organization committed to environmental protection

    • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

 

What you’ll do:

  • Connect with customers through inbound calls, outbound calls, and chat support, providing an end to end customer experience with a focus on troubleshooting their technical issues

  • Aim for first call resolution to ensure customer satisfaction

  • Educate customers on their existing products and recommend value-added services

  • Effectively address customer issues by demonstrating accountability for technical problems through active listening, skillful questioning, and clear communication of appropriate solutions

  • Implement the ongoing training and certifications you receive on Roger’s products and services and best solutions practices

 

What you bring: 

  • Flexibility to work in our 24/7 environment (primarily being afternoon, evenings and weekends)

  • 1+ years of professional customer interaction (face-to-face or over the phone) 

  • Ability to multi-task in a fast-paced environment while navigating multiple computer systems

  • Clear written and oral communication skills, and listening skills 

  • Comfortable making outbound calls to proactively solve customer issues

  • Brand Ambassador mindset, thriving in a dynamic work environment eager to learn new skills and develop a career at Rogers

  • Customer-focused champion and resourceful problem-solver

 

Join our team and receive ongoing training and development to equip you with the necessary skills to provide excellent service and find the best solutions and products for our customers.

As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal and credit background check.

 

 

Schedule: Part Time 
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (WFH), North York, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 297450

 

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

 

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes:  Customer Experience

 

 

 

Location: 

North York, ON, CA Toronto, ON, CA Calgary, AB, CA Nanaimo, BC, CA Winnipeg, MB, CA Edmonton, AB, CA Vancouver, BC, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


Job Segment: Technical Support, Call Center, Telecom, Telecommunications, Network, Technology, Customer Service

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