HES technician

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. 

 

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. 


Let’s make your possible at Rogers.

 

Are you up for the challenge and the fun? If so, consider the following opportunity:

 

Responsibilities:

  • Diagnose and/or correct all technical problems to the satisfaction of our residential and business customers and in accordance with company specifications.
  • Reconnect/disconnect equipment and/or services as per company standards and procedures.
  • Ensure that communication with customers, other departments and peers is done in a professional manner.
  • Maintain strong customer relations through daily contact with customers.
  • Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
  • Complete installation work. (e.g., rewires, fishing, drop replacements)
  • Promote and sell company services
  • Complete accurate documentation pertaining to installations, service and sales activity.
  • Assist Managers in reducing departmental costs through efficiencies and improved productivity.
  • Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
  • Adhere to the “One Rogers” principals of Customer First and First Time Right. 
  • Active involvement in upgrading your technical skills as required by the position either through SCTE, Rogers Technical Training or other defined sources.
  • Meet and exceed all performance metrics assigned and measured by the company
  • As this is part of the DTEA Durham Technical Employee' Association members are encouraged to apply
  • Pay, benefits, and work schedule as per the DTEA Durham Technical Employee Association

 

Qualifications:

  • Have a Post-secondary education or comparable work experience
  • Must possess a valid driver's license, with a safe driving record.
  • Electronics Technician Certificate or Diploma would be a definite asset.
  • A+ Certification with Apple Mac experience required (or equivalent PC skills).
  • Knowledge and experience with Smart Home Monitoring is an asset
  • Minimum two years Cable TV experience or equivalent experience from a related industry.
  • Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 40 feet.
  • Excellent communication and problem-solving skills coupled with excellent customer service skills.
  • Ability to work shifts, weekends, and overtime, as required.
  • Must be willing to work in adverse weather conditions.
  • Previous sales experience would be an asset.
  • Circuit switch, twisted pair cable, and alarm knowledge would be an asset.
  • Applicants must meet or exceed all performance expectations in their current role

 

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: Trucks - 301 Marwood Dr (877), Oshawa, ON
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Installation
Requisition ID: 280786
 
Together, we'll make more possible, and these six shared values guide and define our work:

 

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Corporate

 

 

 

Location: 

Oshawa, ON, CA Ajax, ON, CA Bowmanville, ON, CA Toronto, ON, CA Courtice, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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