Client Relationship Specialist

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. 

 

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. 


Let’s make your possible at Rogers.

 

Are you up for the challenge and the fun? If so, consider the following opportunity:

 

We believe in challenging work, rewarding opportunities and giving back to make a positive impact for Canadians who need it most.  When our team learns, grows and reaches their true potential – we can make more possible.  At Rogers, your journey is filled with limitless possibilities, and you can build the future you want with us. 


Let’s make your possible at Rogers. 

 

As a Rogers’ MDU (Multi-Dwelling Unit) Client Relationship Specialist, you will play a pivotal role in the continued stability and growth of the Connected Home organization by building relationships and promoting Rogers residential and wireless services within the MDU Segment. Successful candidates are driven, upholding a strong work ethic, a high degree of integrity with an entrepreneurial and achievement-oriented attitude. In this position, you will manage key relationships, have accountability for your assigned territory, generate leads, qualify prospects, and execute sales.  

 

What We Offer :

  • We invest in our people to unleash their potential so we can win as a team!  As part of the team, you will have access to a ton of amazing resources, discounts, and perks.  To name a few:  
  • $3000 guaranteed commission in the first month 
  • Base Pay and commissions plus a vehicle allowance - You can earn up to $90,000 and above
  • Health, Dental, and employee discounts that can offer up to 50 % off your products /services starting from day 1 
  • Unlimited access to Headspace Premium for mindfulness training 
  • Access to a virtual walk in clinic to connect with Healthcare Professionals from home
  • LIVX – Fitness Membership to attend classes virtually 
  • Company matching contributions to charities you support
  • Paid time off for volunteering
  • Great employee benefits, pension plan, Employee Share Accumulation Plan(ESAP), RRSP and TFSA
  • Leadership development, Mentorship and Coaching program 

 

Primary Responsibilities :

  • Help to develop and execute a territory plan to increase penetration, market share (households) and revenue
  • Acting as an ambassador of Rogers to our customers and provide them with superior world-class customer experience. 
  • Opportunity to build and maintain positive relationships with MDU property management and leasing staff to ensure Rogers remains the preferred brand presented to prospective tenants
  • Organise marketing events and selling programs through face- to- face or virtual interactions at MDU lobbies, customer premises, community spaces and virtual platforms
  • Evaluate customer needs through a consultative approach to offer Rogers solutions to satisfy all household communication needs
  • Build customer loyalty by delivering best in class customer service and effectively escalating customer issues
  • Proposing solutions and approaches to support our customers
  • Perform end to end order entry through multiple sales and service order entry tools
  • Update and report on all sales activities in assigned territories, or geographical areas
  • Participate in activities that drive collaboration with cross functional teams and partners for continuous improvement
  • Attend product trainings, team meetings and planning sessions as required or when called for
  • Conduct all business as per Rogers Business Code of Conduct
  • Share market intelligence with their managers and the marketing teams

 

Qualifications :

  • Core Competencies: Customer and sales Focused; Teamwork; Communication; Accountability; Innovation.
  • Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills 
  • Proven ability to thrive in a sales environment and ability to work independently to achieve set goals within a strategic plan
  • Strong ability to negotiate and handle objections 
  • Ability to apply active listening skills to identify key information to use in addressing customers concerns. 
  • Willingness to learn new functions in a fast-paced environment and sustain product knowledge in the telecommunication industry 
  • Available to work on a flexible schedule: days, evenings, weekends & statutory holidays to meet customer needs. 
  • Comfortable working in be able to work in adverse weather conditions 
  • Must have a valid driver’s license and reliable vehicle available 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 475 Richmond Rd. (100), Ottawa, ON
Travel Requirements: Up to 25%
Posting Category/Function: Sales & Door-to-door
Requisition ID: 267553
 
Together, we'll make more possible, and these six shared values guide and define our work:

 

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Sales & Marketing

 

 

 

Location: 

Ottawa, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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