Inbound Sales Consultant

Date: Sep 9, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

We are actively looking for a successful candidate to be a driven, talented and a motivated individual who upholds a strong work ethic with a an entrepreneurial spirit and an achievement-oriented attitude.

By joining our winning Inbound Sales Team, you will have a chance to utilize, innovate and grow your current skillset.  

 

As a member of the National Inbound Sales team you will play a pivotal role in managing key relationships, be responsible for solution selling by acquiring new customers as well as growing existing customer accounts for Rogers Small Business customers while promoting the benefit of the full portfolio of Rogers’ small business solutions.

 

Reporting to the Sales Manager, National Inbound Sales, this position is responsible for over the phone and chat solutions conversations through excellent sales and services presentations skills of the entire portfolio of Rogers small business solutions to Canada’s Small Business owners and operators.  This will include:

 

  • Business Wireless
  • Rogers Unison
  • Business TV, Internet and Phone Lines
  • Business Solutions (Fixed Network, Internet Of Things and Data Center)

 

We'd like to hear from you if you are an outgoing, tenacious sales professional with a commitment to service excellence. Your focus is on strengthening Rogers’ brand and presence in the small business community. You thrive in a fast-paced, results oriented environment and enjoy working in partnership with a diverse team of people to deliver the best possible results.

 

 

What you will be doing:

  • Build, maintain and deliver world class client experience on every interaction.
  • Handle inbound sales call types to understand the customer’s needs and offer customized solutions such as Wireless, Wireline, Internet Of Things/, Fleet Management and Data Center Solutions.
  • Meet and exceed monthly sales targets by demonstrating and using customer focused behaviours.
  • Work in a fast-paced environment that requires a high degree of multi-tasking, adaptability, and collaboration with others.
  • Ask open-end effective probing questions to identify opportunities and to impact and influence sales with our SMB clients.
  • Work effectively and collaborate with the other teams to create top teir treatment for our clients.
  • Maintain personal self accountability with training and coaching on a daily, weekly, and monthly basis to consistently be the expert on our product and solutions.
  • Perform end to end order entry through multiple sales and service order entry tools.
  • Participate in activities that drive collaboration with cross functional teams and partners for a continuous performance improvement.
  • Conduct all business as per Rogers Business Code of Conduct.
  • Attend product trainings, team meetings and planning sessions as required or when called for.


What you will bring:

  • Excellent interpersonal, communication skills, both verbal and written presentation, and collaborative skills to work effectively with teams throughout the organization.
  • Familiarity with different sales techniques and funnel management.
  • Highly creative, self-motivated, strong organizational skills with a proven ability to prioritize to be able to work independently and in a team setting.
  • Proven ability to work effectively under pressure in a fast-paced environment.
  • Willing to work flexible hours (Monday – Friday) to meet the needs of our clients.
  • Demonstrate business professionalism and acumen, respect for confidentiality and appropriate handling of sensitive information.
  • Advanced skills in managing calendars in MS Outlook as well as experience in office workflow and productivity tools such as MS Office (PowerPoint, Excel).
  • Technologically savvy and proficient with the use of smartphones, tablets, laptops, and other tools.
  • Experience with Salesforce is an asset.


 


 

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1493 Richmond Road (421), Ottawa, ON 
Travel Requirements: None
Posting Category/Function: Sales & Inside Sales
Requisition ID: 247549
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
Posting Notes:  Corporate 

 


Job Segment: Sales Consultant, Network, Call Center, Telecom, Sales, Technology, Customer Service

Location: Ottawa, ON, CA Toronto, ON, CA Kitchener, ON, CA Brampton, ON, CA Montreal, QC, CA Toronto, ON, CA Kanata, ON, CA

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