Planning Support

Date: Jun 12, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

SAM Coordinator’s role is crucial to the delivery process and most importantly the Rogers business, In order to allow cable products to be sold to Rogers customers, an address must exist in Supersystem and the serviceability of the address (whether it can be fed with HSI, RHP or other cable products) needs to be defined at the address level. The responsibility of address addition to Supersystem and defining serviceability is managed by the SAM Coordinator, approximately 9 people across all Cable Business Units.


Planning Support Coordinator (SAM)


Technical Skills and Responsibilities:

  • Creation and editing of nodes for construction projects (FTTB, FTTC, GPON, etc) based on architecture (MDU/SFU)
  • Override releases for new, existing and changed addresses, postal codes & nodes
  • Ensure Segmentation Projects are completed within SAM (deration of nodes, postal code updates& addresses shared)
  • Verification of addresses within SAM database & Canada Post
  • Liaise with Canada Post for postal code information for net new addresses as well as any changes within the system
  • Verify & process potential address additions within the Rogers footprint
  • Maintain and verify address discrepancies and address maintenance
  • Track and report on addendum requests
  • Creating and maintaining solution documentation
  • Supporting existing processes and implementing change requirements as part of a structured change control process
  • Problem solving issues that arise in the day to day and providing timely responses and solutions as required.
  • PO creation and processing 
  • Documentation creation, editing & tracking for training/MOPs/tracking
  • Other project administrative tasks as required

Role Specific Competencies:

  • 2 years’ experience (previous experience of working in a professional environment/ project management is considered an asset).
  • Possess advanced MS Excel with strong MS Office Word and Power Point
  • Able to work well in a team environment
  • Detail-oriented, with an emphasis on quality of work.
  • Proven exceptional work-ethic, self-motivated, and highly driven.
  • Excellent organizational skills.
  • Must be flexible and willing to perform other duties as required.
  • Good communication skills with the ability to present technical details to a non-technical audience.
  • The ability to work with a structured and methodical approach, combined with an enquiring mind.
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error.
  • A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.
  • Adhere to all policy and legal requirements under Health and Safety legislation.
  • Ability to express a passion for the organization’s customers, stakeholders and peers


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 475 Richmond Rd. (100), Ottawa, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 226426
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Information Technology & Engineering 

Job Segment: Engineer, Database, Project Manager, Engineering, Technology

Location: Ottawa, ON, CA

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