Senior Account Specialist

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. 


We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. 

Let’s make your possible at Rogers.


Are you up for the challenge and the fun? If so, consider the following opportunity:


We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.


We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.



At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a Sales Consultant, Rogers is the place where ideas become reality. We embrace change and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for everyone
If you’re looking to be apart of a great Canadian success story, this is the opportunity for you! We are seeking a highly motivated and results driven Senior Account Specialist to join our growing New Home Construction team. You will be responsible for nurturing and strengthening your relationships with home builder partners and consumers while leveraging your entrepreneurial spirit to grow your portfolio.

What you’ll be doing:

• Act as single point of contact for builders and consumers for sales and service inquiries
• Prospect niche/local builders where there is an unestablished relationship with where Rogers doesn't have an established relationship already Develop a professional brand based on credibility, service and accountability with both builders and consumers
• Build rapport and trust with new construction builders and home buyers in your territory
• Maintain consistent on-site presence at Builder sales offices to deepen relationships and grow your network
• Seek and develop co-branding opportunities that yield mutual benefit for Rogers and builders
• Speak persuasively on the competitive advantage of Rogers current marketing offers vs competitors
• Provide insight to builders into upcoming evolution of connected home technology landscape
• Navigate new construction process and proactively overcome potential internal challenges and roadblocks on behalf of the builder
• Establish relationships by attending key industry and community events
• Work closely with Consumer Major Accounts Account Executives to ensure seamless transition of New Home Construction accounts from construction phase to move-in phase
• Maintain NHC Industry knowledge and info on competitive landscape for fluid and agile collaboration with Rogers Marketing team on developing take-to-market new offers quickly
• Manage both tactical and strategic perspectives on market conditions and health of territory relationships
• Continual updating and tracking of occupancy data in order to maintain accurate penetration reporting
• Be the first point of contact for technical issues and questions from builders and consumers
• Maintain technical expertise to respond to Builder inquiries on installation equipment and protocol
• Engage and collaborate with Rogers Tech Support to resolve customer and builder technical problems


What we are looking for: 

• 3-5 years experience in a B2B/B2C sales and/or Account Management position
• Proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions
• Ability to thrive in a sales environment by exceeding targets
• Excellent interpersonal, written and oral communication skills
• Post secondary education (Diploma/Degree)
• Ability to work in a fast-paced environment, under pressure and tight deadlines
• Knowledge of the residential construction industry is an asset
• Strong time management and organizational skills
• Proven ability to interpret and create reports to identify opportunities for improvement
• Valid Drivers licence and ability to travel

What’s in it for you:
• Competitive base salary and lucrative commission structure
• Ability to work from home and a flexible work schedule
• Opportunity to build a diverse and rewarding career at Rogers within Sales or many other functions Health and dental benefits
• 50 % off Rogers Services

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 475 Richmond Rd. (100), Ottawa, ON
Travel Requirements: Up to 75%
Posting Category/Function: Sales & Door-to-door
Requisition ID: 282124
Together, we'll make more possible, and these six shared values guide and define our work:


Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Sales & Marketing





Ottawa, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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