Solution Architect

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:


Rogers for Business Unit (R4B) is seeking a Solutions Architect - responsible for our Commercial, Corporate, and Public sector clients.  The successful candidate will have extensive network infrastructure design experience and strong customer relationship skills for enterprise business accounts.  Previous experience with Rogers networks and systems would be ideal.


The candidate will report to the Senior Manager, Solutions Architect and Sales Specialist based in Ottawa and will be an integral part of the Ottawa sales team responsible for gathering customer business and technical requirements, designing comprehensive networking solutions, delivering sales presentations, presenting technical information about products and services, conducting product demonstrations, product evaluations, and collaborating on RFP and RFI responses.  The candidate must have a strong understanding of and experience with OSI layer 1/2/3 networking to solve business requirements in regional accounts. The candidate must also have the capability and/or willingness to learn other technologies in Business Productivity and the next generation of products in Datacenter/Cloud and Security.


What you will be doing: 
•    Provide pre-sales technical advisory services to all Rogers for Business R4B sales channels
•    Interface with key decision makers (ranging from IT staff up to and including CIOs) of current and potential customers
•    Actively participate in discovery meetings, reviewing the customer’s technical requirements using a consultative approach
•    Record/document all requirements and outcomes from meetings
•    Design differentiated technical solutions that fit customer requirements
•    Advance solution specifications internally for product fulfillment
•    Gain and maintain a deep understanding of product sets and provide feedback into their evolution
•    Assume the lead for technical responses on RFP, RFQ, and RFI documents
•    Complete high-level construction cost evaluations and escalate to Market Opportunity Review team as required
•    Aid sales team in understanding technical solutions
•    Interface with other groups i.e. Network Planning, Transport and IP Engineering, Service Delivery, and Service Assurance


What you bring:
•    University degree or technical diploma in Engineering, IT, Computer Science, or related field
•    5 years of technical work experience in a telecommunication service provider or IT services organization
•    Strategic thinker who can see the big picture
•    Advanced knowledge of the design and implementation of Ethernet, Internet, and MPLS
•    Advanced knowledge of WAN/LAN environments and the evolution to SDWAN
•    Advanced knowledge of both fiber and copper infrastructure and technology
•    Strong knowledge of transport topologies, equipment, and technology
•    Strong knowledge of Wavelength and other optical network services provisioned on-net and on leased facilities
•    Working knowledge of IP-based services including SIP & IP Telephony
•    Proven record in solution and product positioning
•    Excellent business/technical writing and communication/presentation skills
•    Excellent skills in translating technical designs into high level network diagrams
•    Have active industry related credentials (CCNA, CCNP, CCIE, P. Eng., etc.)
•    Ability to sell, persuade and negotiate
•    Ability to respond to complex RFP documents
•    Advanced knowledge in Microsoft Office applications (Word, Excel, Powerpoint, and Visio)
•    Use of a personal vehicle for business purposes is required
•    Bilingual (French and English) is a bonus


 Additional Qualifications highly Considered:
•    Sales experience in data centre industry
•    Comprehensive understanding of Network Access technologies, Routing and Switching technology, Network Security, Virtualization Technologies, IT Budgeting and Planning, IT service management frameworks
•    Knowledge of Application Layer Protocols (DNS, SMTP, HTTP, POP3, IMAP4, HTTPS, NNTP, NNRP, SSH, etc.
•    Knowledge of Name Severs, Authentication Servers, Mail Servers, Accounting servers and Corporate Web Servers
•    Knowledge of Routing Protocols (OSPF, ISIS, BGP)
•    Hardware skills – specifying, installations, troubleshooting, conflicts, etc.
•    Working knowledge VMware, Windows and Linux operating systems
•    Working knowledge of storage and server architecture.
•    Any Cisco, VMware, Microsoft, ITIL, other IT Certification would be an asset
•    In depth knowledge of Security concepts (CISSP beneficial or ISP Certification)
•    Experience in performing security breach analysis with recommended outcome in order to proactive 


Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 475 Richmond Rd. (100), Ottawa, ON
Travel Requirements: None
Posting Category/Function: Sales & Account Management
Requisition ID: 262943
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Ottawa, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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