Technical Support Specialist

Date: Apr 28, 2021

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Rogers tv is looking for a Technical Support Specialist!

What you will do...

  • Support a server infrastructure powering several business-critical systems.
  • Assist with the provision of encoding and web streaming services used by Master Control teams in Ontario, New Brunswick, and Newfoundland.
  • Support Rogers tv’s community billboard and multi-zone information systems.
  • Train and support staff on Rtv’s CMS including the management of live streams to YouTube, Facebook, Akamai, and Rtv websites.

What you will bring...

  • Technical experience in supporting various types of stand-alone, converged and hyper-converged compute hardware.
  • Knowledge of Microsoft Windows Server OS and Hyper-V, as well as Microsoft Active Active cluster and Microsoft Remote App.
  • Experience with networking: Cisco routers/switches/firewalls, subnetting, and network protocols.
  • Understanding of MS Active Directory, GPO, LDAP, and NTFS in medium-scale environments.
  • Knowledge of transport layer protocols such as SRT, RTMP, HLS, CMAF, RTSP, HTTP, WebRTC, TCP, and/or UDP.
  • Knowledge of OBS and Wirecast. Familiarity with Wowza Media Server would be an asset.
  • Working knowledge of media codecs, formats, transports and containers, such as H.265/HEVC, H.264/AVC, OPUS, AAC, MP4, etc.
  • Excellent communication skills both written and verbal along with excellent interpersonal skills.
  • Proven analytical and problem-solving skills with the ability to recommend prudent technical solutions.
  • Motivated self-starter who requires minimal supervision.
  • Certifications in relevant technologies listed above is a plus.
  • Bilingualism (English and French) would be considered an asset.

Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets.
  • A manager who deeply cares about your development and long-term career at Rogers.
  • A team that trusts and wants to win together.
  • Smart and accomplished colleagues who are focused on both the “what” and the “how”.
  • Flexibility to work from home even after the pandemic ends.
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 475 Richmond Rd. (100), Ottawa, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 222171
Posting Notes:  Media 

Job Segment: Technical Support, Network, Social Media, System Administrator, Information Systems, Technology, Marketing

Location: Ottawa, ON, CA

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