NOC Analyst

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who you are:
As the RCO NOC Analyst you are responsible for the real-time monitoring, analysis, and support of network systems to ensure maximum uptime and performance across our wireless and wireline infrastructure. This role plays a critical part in maintaining service reliability, quickly identifying and escalating network incidents, and ensuring proactive response to service disruptions.
As a member of a 24/7 operations team, the NOC Analyst helps protect the customer experience by ensuring network health and stability around the clock.

What you’ll do:
•    Monitor network alarms, performance dashboards, and alerts across multiple platforms and technologies.
•    Identify, triage, and escalate network events or outages to appropriate technical teams for resolution.
•    Perform initial troubleshooting steps to isolate and document issues.
•    Coordinate and communicate network incidents with internal teams and external partners.
•    Maintain detailed shift logs, incident reports, and trouble tickets.
•    Track ongoing outages and follow through to resolution to ensure service restoration.
•    Proactively identify recurring issues and assist in root-cause analysis and process improvements.
•    Support after-hours maintenance windows and planned network upgrades.
•    Maintain situational awareness of network health and service availability.

What you bring:
•    College diploma or technical certification in Networking, Telecommunications, Information Technology, or a related field. Equivalent experience will be considered.
•    1–3 years of experience in a Network Operations Center, IT Help Desk, or technical support role.
•    Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios, or similar).
•    Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
•    Understanding of incident management and escalation processes.
•    Strong analytical and problem-solving skills.
•    Excellent communication and documentation abilities.
•    Ability to perform in a high-pressure, fast-paced environment.
•    Team-oriented with the ability to work independently on shift.
•    Comfortable working rotating shifts, including nights, weekends, and holidays.
•    Certifications such as CompTIA Network+, CCNA, or equivalent considered an asset.
•    Ideally experience with ISP networks, fixed wireless, coax or fiber systems
•    Familiarity with Linux/Unix commands or network troubleshooting tools (ping, traceroute, Wireshark, etc.).
•    Understanding of SNMP-based monitoring, performance thresholds, and network automation tools.

Work Environment
•    24/7 operations center environment with rotating shifts.
•    Must be able to work independently with minimal supervision during off-hours.
•    Requires attention to detail and the ability to remain calm under pressure.
•    Requires ability to pass and complete a criminal record check, credit check and a drivers abstract

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 500 George St Suite 140 (7746), Sydney, NS 
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract  
Posting Category/Function: Technology & Network Design
Requisition ID: 328977

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology