Ticket Operations Representative - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Overview: 

The Toronto Blue Jays Baseball Club is currently seeking energetic, friendly and approachable individuals to join our Box Office Team.  Ticket Operation Representatives are responsible for providing mobile ticketing support for our fans at the venue gates. Each representative is expected to understand the Rogers Centre seating plans and Blue Jays mobile ticket app solutions and to provide outstanding customer service.  Please note that this is a seasonal contract position and as such, applicants must be available to work all Toronto Blue Jays home games. 
  

Responsibilities: 

• Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates 

• Answer all fan inquiries in an efficient, attentive and professional manner 

• Have an experienced knowledge of the Blue Jays seating plan and the mobile ticket purchase process 

• Be familiar with the Rogers Centre facility and surrounding area 

• Have a knowledgeable understanding of all Blue Jays and Rogers Centre staff policies, including health and safety protocols 

• Ensuring fans are adhering to COVID-19 health and safety policies and procedures   

• Be knowledgeable on the stadium cleaning protocols, assisting with sanitizing high touch areas and bringing larger cleanliness concerns to the attention of the facilities team   

• Ensure application of WE CARE services principles in all interactions with fans  

• Be a safety ambassador by following and enforcing all public health guidelines for the health and safety all Rogers Centre employees and fans 

• Other duties as assigned  

Acquired Skills: 

• Ability to work in a busy, fast-paced environment 

• A committed, professional and proactive approach to Customer Service Excellence and guest satisfaction 

• Excellent people skills with the ability to interact effectively with subscribers, single game purchasers and staff members at all levels within the organization 

• Reliable, responsible and punctual 

• Proven ability to work well both independently and as a team player 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Part time

Shift: Variable

Length of Contract: No Selection

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Baseball Operations

Requisition ID: 280240

Posting Notes:  Rogers Sports & Media