Account Executive, Membership Services - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

 

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

 

Are you up for the challenge and the fun?  If so, consider the following opportunity!

 

Take your career to the #NextLevel with the Toronto Blue Jays

 

Are you interested in joining our Ticketing Team? This is your chance.

 

The Toronto Blue Jays are looking for an Account Executive, Membership Services!

 

Reporting to the Manager, Membership Services, this role is primarily responsible for helping the Toronto Blue Jays Baseball Club retain/renew existing ticketing subscription sales, with the focus on Full and Quarter Season Ticket Memberships.

 

This role may be for you if:

 

  • You are passionate about offering exceptional customer service

  • You enjoy making new connections and fostering long-term partnerships

  • You are driven to succeed and goal oriented

  • You are hands-on and unafraid of taking on new challenges 

  • You love the Toronto Blue Jays!

 

RESPONSIBILITIES

 

  • Focus on the retention and day to day management of an assigned client list of Full and Quarter Season Ticket Membership accounts  

  • Inbound sales and support associated with assigned accounts (e.g., closing sales, account and ticket management support, customer service)

  • Execute detailed renewal, sales, service, and upsell initiatives 

  • Identify opportunities to upsell and cross sell to maximize ticket sales

  • Deliver exceptional, solutions based, customer service through various communication channels (phone, email, in-person)

  • Create meaningful, lasting relationships with assigned accounts by executing detailed service plan, including proactive touchpoints and in-person meetings

  • Maintain detailed touch point history in CRM, logging all interactions with customers in a timely and consistent manner

  • Maximizing your ability to execute service, retention, and day to day client requirements through the usage of CRM, and ticketing systems, while also having the ability to identify efficiencies and processes within these systems to assist the entire Membership Services team.

  • Exceed sales and revenue targets

  • Provide feedback and ideas to help create and implement sales and service strategies/programs

  • Work in conjunction with the entire Ticket Sales and Service team to uphold the mandates of the department regarding sales and service goals and objectives

  • Assist with game day responsibilities, including client service meetings and managing ticketing and benefit programs as required

 

QUALIFICATIONS

 

  • 2+ years of prior experience selling, servicing, and managing key accounts

  • Proven ability to exceed sales and service goals in a customer-centric environment

  • Confident in ability to make outbound service calls

  • Ability to thrive in client-facing settings

  • Excellent relationship-building and people skills

  • Effective critical thinking and analytical skills 

  • Proven ability to be proactive and craft effective solutions

  • A strong commitment to service excellence and customer satisfaction

  • Previous ticketing experience an asset

  • Experience with Archtics event ticketing system and Salesforce CRM an asset

  • Willingness to be coached, with an appetite to learn and get better every day

  • Degree or diploma in related field is an asset (business, marketing, customer relations management, sports management, etc.)

  • Must be available to work evenings, weekends and holidays as required

 

WHAT WE OFFER TO YOU

 

  • Commitment to our team - we want you to succeed! 

  • Ongoing, hands-on training to help you develop your skills

  • Excellent employee discount to use towards Jays gear

  • A unique employment experience working for the only MLB team in Canada

 

 

 

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: Up to 10%

Posting Category/Function: Sales & Account Management

Requisition ID: 274811

 

Posting Notes:  Rogers Sports & Media

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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