Account Manager, Membership Service - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

 

At the Toronto Blue Jays we are committed to creating and growing teams that are fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

 

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Are you interested in joining the Toronto Blue Jays Membership Service Team? This is your chance!

 

The Toronto Blue Jays are looking for an Account Manager, Membership Service

 

Reporting to the Manager, Membership Services, the Account Manager is responsible for the retention of Full and Quarter Season Ticket Memberships, through building strong relationships with our members and delivering best-in-class service. The successful candidate will be responsible for executing & supporting departmental vision, implementing strategic customer service, retention, and upselling initiatives, while also bringing exciting and new service retention ideas and initiatives. The successful candidate must be a proactive, goal-oriented individual with a strong ability to foster a healthy, collaborative, and successful team service and retention approach.

 

This role may be for you if:

 

  • You are solution-oriented and think creatively to solve business problems

  • You have a proven track record of delivering high level customer service

  • You are passionate about teamwork – coaching, leading, and supporting

  • You are driven to succeed and goal oriented

  • You are hands-on and unafraid of taking on new challenges

  • You love the Toronto Blue Jays!

 

 

RESPONSIBILITIES

 

  • Drive a collaborative service and retention culture that delivers results for the entire TBJ Ticketing Department

  • Help develop a service plan focused on delivering a best-in-class service experience for our members

  • Create meaningful, lasting relationships with assigned accounts by executing detailed service plan, including proactive touchpoints and in-person meetings

  • Focus on the retention and day to day management of an assigned client list of Full and Quarter Season Ticket Membership accounts 

  • Inbound sales and support associated with assigned accounts (e.g., closing sales, account and ticket management support, customer service)

  • Execute detailed renewal, sales, service, and upsell initiatives

  • Identify opportunities to upsell and cross sell to maximize ticket sales

  • Deliver exceptional, solutions based, customer service through various communication channels (phone, email, in-person)

  • Maintain detailed touch point history in CRM, logging all interactions with customers in a timely and consistent manner

  • Maximizing your ability to execute service, retention, and day to day client requirements through the usage of CRM, and ticketing systems, while also having the ability to identify efficiencies and processes within these systems to assist the entire Membership Services team.

  • Coach, train, and mentor the membership Service Account Executives to help achieve team and individual renewal and service objectives

  • Liaise and develop strong working relationships with all TBJ departments

  • Assist with game day responsibilities, including client service meetings and managing ticketing and benefit programs as required


 

QUALIFICATIONS

 

  • 4 plus years of prior experience selling, servicing, and managing key accounts

  • Proven ability to meet established goals and deadlines while being alert to change

  • Confident in ability to make outbound service calls

  • Ability to thrive in client-facing settings

  • Excellent relationship-building and people skills

  • Effective critical thinking and analytical skills

  • Proven ability to be proactive and craft effective solutions

  • Effective interpersonal, presentation and communication skills

  • A strong commitment to service excellence and customer satisfaction

  • Experience with Archtics event ticketing system and Salesforce CRM an asset

  • A values-based approach and keen interest in developing your career and the careers of others

  • Degree or diploma in related field is an asset (business, marketing, customer relations management, sports management, etc.)

  • Must be available to work evenings, weekends and holidays as required

 

 

 

WHAT WE OFFER TO YOU

 

  • Commitment to our team - we want you to succeed!

  • Ongoing, hands-on training to help you develop your skills

  • Excellent employee discount to use towards Jays gear

  • A unique employment experience working for the only MLB team in Canada

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


Schedule: Full time

Shift: Variable

Length of Contract: No Selection

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: Up to 10%

Posting Category/Function: Sales & Account Management

Requisition ID: 280208

 

Posting Notes:  Rogers Sports & Media

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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