Analyst Collection Perf

Date: May 7, 2019

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


Team.  Reporting to the Sr. Manager, Performance & Forecasting, this role is responsible for collection performance reporting and analytics for Wireless & residential customer types (live or Active customer portfolio).


What you will be doing:

  • Weekly, monthly and yearly tracking, analyzing and reporting of key collection performance results and scorecards.  
  • Experience with data visualization methods including performance charts, waterfalls, histogram.
  • Ensure the highest level of data integrity for decision-making purposes between multiple sources of data
  • Provide data expertise, proactive support, and findings to Credit Operations for any on-going system issues, investigation and implementing changes or projects within operations
  • Act as a subject matter expert on Wireless and Residential collection performance reporting. 
  • Demonstrated excellence in communicating and presenting technical methods and results to business stakeholders in a clear and concise manner.
  • Translate business issues into analytical requirements and reporting; prepare reports and presentations to communicate findings to management across various team (credit policy, strategy, finance, retention etc)


What you bring:

  • Post-Secondary degree/diploma or equivalent in Statistics, math, business or computer science related field
  • 1-3 years of experience in performance reporting and analytics
  • 1-3 years of experience in SAS EG/SQL to deliver business reporting and analytics.
  • Experience with Power Bi, Tableau an asset.
  • Strong analytical and problem solving skills
  • Strong communication skills (oral and written) and the ability to interface with all levels of the organization
  • Excellent Proficiency in Microsoft Office (Word, PowerPoint & Excel)
  • Energetic self-starter who thrives in a fast-paced environment
  • Ability to handle multiple projects simultaneously while maintaining quality and meeting customer expectations in a fast-paced environment
  • Solid organizational skills, with attention to detail and the ability to be flexible and adaptable to a changing environment to provide results
  • Highly motivated and very proactive individual, dedicated to follow-up/follow through with little supervision.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 151287
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] 


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