Assistant Manager Kiosks - Toronto Blue Jays

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Date: Feb 16, 2019

Location: Toronto, ON, CA, M5V 1J1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

Nature & Scope

The In Stadium Assistant Manager oversees all of the daily operations of the retail kiosk locations in Rogers Centre. They manage the employees, including hiring, firing, performance evaluation, scheduling and assigning duties and responsibilities. The In Stadium Assistant Manager is responsible for maintaining the overall culture and ensuring the staff represents and embraces the culture and goals. They oversee the operational and organizational standards as well as implement the marketing, advertising and financial strategy dictated by upper management. The In Stadium Assistant Manager regularly reviews the daily weekly and quarterly financial data of the store ensuring the store and staff are meeting their financial quotas.

 

Note: this is a contract role, primarily tied to the Toronto Blue Jays baseball season.

 

Key Roles & Responsibilities

Analyzes KPI’s, maximizes sales and minimizes expenses

  • Analyzes sales, average transaction, units per transaction, sell through and expenses.
  • Using data, builds plans to maximize sales and minimize expenses.
  • Develops and executes an action plan to address sales shortfalls or expense overages
  • Ensure product selection, levels and display address fan and sales requirements.
  • Works with purchasing to ensure inventory levels and assortment meet all needs and the displays, layouts and “plan-o-grams” best represent the brand and maximize sales.

Ensures that the established level of Fan service is consistently delivered.

  • Ensures the delivery of a high level of Fan service at all times. 
  • Ensures all escalated customer issues are dealt with in a prompt manner.
  • Be aware of store shrink levels and acts to reduce it.
  • Ensures that facilities and associated fixtures are in good repair and maintained as needed. 
  • Provides accurate budgets and reporting and ensures POS procedures are followed.
  • Creates annual budgets and lays out monthly targets for fiscal year.
  • Provides reporting as per standards and provides special reports as requested.
  • Ensures daily and monthly cash procedures are followed and completes a monthly reconciliation.

Hires, trains and manages all staff with their senior team.

  • Recruits and hires staff as needed for all positions.
  • Creates a positive work environment.
  • Sets up staff training and re-training as needed and dictated by need & policy.
  • Provides coaching and reviews for staff.
  • Provides and ensures frequent positive feedback is shared and addresses disciplinary issues as needed in the TBJ approved format.

 

Qualifications

  • Degree or diploma in Business Administration or relevant field.
  • At least 2 years of proven successful experience as a retail supervisor.
  • Powerful leading skills and business orientation.
  • Customer management skills.
  • Strong organizational skills.
  • Good communication and interpersonal skills.
  • Must be able and interested in supporting a team environment and adhering to the Toronto Blue Jays Mission and Policies.
  • Must be legally able to work in Canada
  • Ability and willingness to work flexible hours including evenings, weekends, holidays, Blue Jays home games and stadium events as required.

 

Schedule: Full time
Shift: Variable
Length of Contract: 10 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 136969
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Toronto || [[mfield2]] ||

 

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