Billing Specialist, Business

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Join the Rogers Business Billing team and contribute to accurate, timely, and customer‑focused billing operations. This role offers hands‑on experience with core billing processes, exposure to cross‑functional teams, and opportunities to support special projects that enhance business efficiency.

 
What You’ll Do

Billing Operations

• Process billing alerts, renewals, rate changes, service moves, adjustments, cancellations, billing entries, and credits across all billing systems to ensure precise and timely customer invoicing.
• Review new, modified, and cancelled services on test invoices to validate accuracy before final invoices are issued.
• Support various special projects that contribute to improved billing workflows and customer experience.
• Business Exposure & Learning
  Spend time shadowing teams across the organization to gain a broad understanding of how different departments operate.
• Prepare and present summaries of your learnings to share insights with the broader team.
• Build connections with colleagues across the business to broaden your internal network and understanding of the organization.

Skills & Qualifications

• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong general computer skills and comfort learning new systems.
• Highly organized, with the ability to manage multiple priorities and meet deadlines.
• A proactive self‑starter who thrives both independently and in collaborative team environments.
• Professional verbal and written communication skills, with a friendly and customer‑focused approach.
• Ability to navigate challenging situations with integrity, empathy, and sincerity.
• Exceptional attention to detail and a strong ability to identify discrepancies when validating work.

​

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 3636 23 St NE (7804), Calgary, AB
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 331364

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Rogers Business