Business System Analyst

Our Rogers Bank  team is at the core of our organization, supporting all of our projects across every line of business. By providing financial support and guidance, our teams rely on our Banking partners to help make strategic, data-driven decisions that will have an impact on our growth and profitability for years to come.


Our Bank  team is growing and is looking for like-minded thinkers who are passionate about telling stories through numbers to help take our investments in innovation to the next step. In turn, our Bank team is also committed to the growth and development of their team members. We offer advanced learning through Rogers Bank Transformation, support our colleagues in maintaining their professional designations, and offer a challenging work environment with fulfilling results to help balance both financial and business acumen.


Your journey is filled with limitless possibilities, Let’s make your possible.



As a member of the Project Delivery Office, the Business Systems Analyst will engage Information Technology and business stakeholders to plan, elicit, analyze and validate system requirements that meet business needs within Rogers Bank.   The role will work on new development and maintenance projects.

The role works in partnership with internal resources and outsourced service providers for service delivery, ensuring program design is optimized to deliver the needs of the business with processing accuracy, meeting compliance and regulatory requirements, while providing the services on budget, and providing an excellent customer experience for Rogers’ customers.


  • Interpret business needs to understand, recommend, and document new business requirements.
  • Conduct business analysis.
  • Undertake Quality Assurance testing and help streamline existing processes to improve efficiency.
  • Prepare data mapping and perform testing of applications.
  • Develop in depth knowledge of applications and their interdependences and downstream impacts.
  • Demonstrate leadership and partnership skills by interacting with other technology teams within organization to solve problems and deliver solutions.
  • Take a leadership role in working with and liaising with business partners, other Technology Solutions organizations and external vendors to define business and technical requirements.
  • Review, analyze and evaluate detailed business and functional requirements, documentation, process flows and data models to contribute to the development of project plans including project charter, project deliverables, dependencies, cost/benefits analysis, and timeline estimates.
  • Develop use cases, defining and documenting user procedures and workflows, and how each class of user interacts with east system function.
  • Ensure Business Recovery Plans are in place. Integrate technical solutions with the business

environment, recognizing systems design and data interdependencies and reusability.

  • Establish appropriate security levels for processes, information exchange and system


  • Define, review and influence standards and quality measures/metrics.
  • Assist in the development of conversion and implementation strategies and defining go/no go criteria.
  • Conduct pre and post implementation reviews, ensuring all technical solutions have met business requirements.
  • Supports system implementation and production readiness by liaising with change management, IT architecture and standards, and the business.
  • Provide user documentation, user training, and post implementation support.  Collaborate with

business leaders, IT professionals, and vendors ensuring that management is kept informed of

project status and that problems and issues are escalated appropriately and clearly communicated.

  • Generate reporting and dashboards with regards to project status, critical priorities, etc.
  • May be required from time to time after hours (24/7/365 days) for production issue identification and resolution.
  • Other duties as assigned.




  • College diploma or university degree in the field of computer science and/or 10 years equivalent work experience in application development.
  • Minimum 5 years of experience as Business System Analyst in financial services industry with a preference in consumer credit card management. 
  • Small business credit card experience is an asset.
  • Detailed knowledge of TSYS TS2 and related credit card systems including Issuer and Network systems, IVR, Mobile development, Web applications and TS2 family card set up.
  • Strong knowledge and insights with regards to TSYS options across various modules including:
  • Terms
  • Products and features
  • Family card (Preferred)
  • Statements
  • Rewards
  • Card management
  • Authorizations
  • Collections
  • AACE or ADM
  • Have strong aptitude to solution complex business scenarios using TSYS options and vendor partners.
  • Strong analytical, communication, organizational and project management skills.
  • Knowledge and proficiency of deliverables in each phase of SDLC and Product Life cycle.
  • Demonstrate leadership, interpersonal and stakeholder management skills.
  • Adept in Microsoft office products – Excel, PowerPoint, including MS Project.


As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Banking & Operations
Requisition ID: 276199
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  No Selection





Toronto, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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