Business Systems Analyst, Credit Card Core Systems (Rogers Bank)

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Business Systems Analyst – Credit Card Core Systems - Rogers Bank

As a member of the Project Delivery Office, the Business Systems Analyst will engage Information Technology and business stakeholders to plan, elicit, analyze and validate system requirements that meet business needs within Rogers Bank.   The role will work on new development and maintenance projects.

The role works in partnership with internal resources and outsourced service providers for service delivery, ensuring program design is optimized to deliver the needs of the business with processing accuracy, meeting compliance and regulatory requirements, while providing the services on budget, and providing an excellent customer experience for Rogers’ customers.

Responsibilities:

• Interpret business needs to understand, recommend, and document new business requirements.
• Conduct business analysis.
• Undertake Quality Assurance testing and help streamline existing processes to improve efficiency.
• Prepare data mapping and perform testing of applications.
• Develop in depth knowledge of applications and their interdependences and downstream impacts.
• Demonstrate leadership and partnership skills by interacting with other technology teams within organization to solve problems and deliver solutions.
• Take a leadership role in working with and liaising with business partners, other Technology Solutions organizations and external vendors to define business and technical requirements.
• Review, analyze and evaluate detailed business and functional requirements, documentation, process flows and data models to contribute to the development of project plans including project charter, project deliverables, dependencies, cost/benefits analysis, and timeline estimates.
• Develop use cases, defining and documenting user procedures and workflows, and how each class of user interacts with east system function.
• Ensure Business Recovery Plans are in place. Integrate technical solutions with the business environment, recognizing systems design and data interdependencies and reusability.
• Establish appropriate security levels for processes, information exchange and system implementation.
• Define, review and influence standards and quality measures/metrics.
• Assist in the development of conversion and implementation strategies and defining go/no go criteria.
• Conduct pre and post implementation reviews, ensuring all technical solutions have met business requirements.
• Supports system implementation and production readiness by liaising with change management, IT architecture and standards, and the business.
• Provide user documentation, user training, and post implementation support.
• Collaborate with business leaders, IT professionals, and vendors ensuring that management is kept informed of project status and that problems and issues are escalated appropriately and clearly communicated.
• Generate reporting and dashboards with regards to project status, critical priorities, etc.
• May be required from time to time after hours (24/7/365 days) for production issue identification and resolution.
• Other duties as assigned.

Qualifications:

• College diploma or university degree in the field of computer science and/or 10 years equivalent work experience in application development.
• Minimum 5 years of experience as Business System Analyst in financial services industry with a preference in consumer credit card management. 
• Small business credit card experience is an asset.
• Detailed knowledge of TSYS TS2 and related credit card systems including Issuer and Network systems, IVR, Mobile development, Web applications and TS2 family card set up.
• Strong knowledge and insights with regards to TSYS options across various modules including:
  • Terms
  • Products and features
  • Family card (Preferred)
  • Statements
  • Rewards
  • Card management
  • Authorizations
  • TRIAD
  • Collections
  • AACE or ADM
• Have strong aptitude to solution complex business scenarios using TSYS options and vendor partners.
• Strong analytical, communication, organizational and project management skills.
• Knowledge and proficiency of deliverables in each phase of SDLC and Product Life cycle.
• Demonstrate leadership, interpersonal and stakeholder management skills.
• Adept in Microsoft office products – Excel, PowerPoint, including MS Project.

As part of the recruitment process, the selected candidate will be required to  complete a background check which includes credit and criminal checks.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Banking & Operations
Requisition ID: 272593

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Posting Notes:  Corporate